L&L Hawaiian Barbecue

Not sure why I even have the app downloaded anymore, but I guess part of it is that I racked up a bunch of loyalty points back when the app DID work, and now I haven’t been able to order at my restaurant for months. And the app isn’t even consistent with what the error is: sometimes ordering for the location is unavailable, other times only two food items are listed on the menu, other times I get all the way to the end of the process and the payment process flubs. I’ve sent messages to corporate contact emails and even their social medias but it’s apparent they don’t really care. Also new development: I can’t even order online through the desktop website anymore. It lists a single food item available for ordering. Really disappointed in L&L

I like the app but it would be nice to be able to add orders from receipts so you can still get points if you forget to use the app when ordering.

No locations accept orders from this app. Garbage

This app is horrible. Every time I’ve ordered, the app forces me to pay an 18% tip and it doesn’t let you remove the tip. It doesn’t even have a warning saying that ordering online requires a tip. This mandatory gratuity should be removed

I can actually order food now and super easy

Online ordering used to be easy! There was a simple web interface. Then everything got pushed to the app, and I begrudgingly downloaded it. It was clunky but it worked. Now I have not been able to do online orders for my location for nearly 2 months. “This order cannot be repeated now.” “We don’t accept mobile orders at the moment.” This is despite the app clearly marketing my location as a “new location now accepting orders.” prominently on the main screen. Do you people want my money or not?

Terrible. I go to the website for the location I wanted to order from and it says to download the app to order (no other choice, like “continue on website”), so I do and the location I wanted is NOT listed. Waste of time. I will order food from another restaurant.

y'all definitely need to update the app icon, lol. this is ancient software

C’mon! How are these gravy staples not even on the online app? Lame.

Just terrible don’t waste ur time. Had to download Uber eats to place a carryout order