Lothian Buses/Edinburgh Trams

There was not much wrong with the old app. This one insists on creating an account before it allows you even to save your favourite stops.

This new app has been such a pain honestly. While the layout and colour is a lot more inviting, the functionality feels clunkier and less intuitive. Additionally, this app doesn’t appear to show the physical locations of the buses like the last one did. Instead, it just has a “live departures” feature, which I have not found to be accurate. Three times, this week alone, I have consulted the app for the live departures feature (as the bus I take from work is routinely early or late but hardly ever on time), and twice I have either watched the bus drive past me several minutes earlier than the time indicated by the live departures feature, or waited over 20 minutes past this time for the bus to show up. I just wish the live departures function accurately showed when the bus would arrive (regardless of when it’s formally scheduled to).

I am totally lost on this new apps, the old apps allows you to saved the bus stops and the buses that is useful to your daily trip to work or to go somewhere, but this new apps it’s hard for an old users to figure out how this really works. I am sorry but not a friendly users specifically some elderly like me. 🥹

The old app is considerably better and I will stick with that for now.

In the old app you could just tap ‘Take me home’ to get a choice of routes - more complicated now

The old app was better, better bus times and better bus tracking; the old app allowed you to look up your bus per line and see it’s location. This app causes you to miss the bus, so next bus is 9:32 but it leaves 9:21 like really. Horrible

I’m a huge Lothian buses fan - you’re always innovating and improving things - but this app seems to be a misstep. I’ve held off reviewing in case I was just unfamiliar with the new app, but having used it for a while I agree with lots of other people. You’ve made it harder to use, less intuitive and removed some functions I used all the time, the most important one being able to look at routes for individual buses. Please make it better - there really was nothing wrong with the old app.

the old version was quicker to navigate around, this one just feels tacky and looks like the first bus app. unoriginal design, again the old app was better

I can’t see the buses!!! The old one was so much better!

I’ve downloaded the new bus and tram app and surprised and disappointed to find that there’s no option anywhere to purchase a basic return tram city zone ticket at £3.80. Just a day ticket for £5.00. Absolutely no incentive to use the app when it charges an extra 32%! I could buy 2 singles at £2 each, but an app should be easier and no more expensive than the ticket machines, no? Also, no kids tickets on the app either.