LugLoc

I paid for a year membership and my lug lock stopped working after 7 months. I am Very dissatisfied.

The original LugLocs are fantastic! Saved me in Cuba and even the US when I was tills my luggage was lost/delayed. You can switch it on and off so you can charge in advance. The updated GEGO is bigger, bulkier and no switch, so you have to charge it right before you pack and go. It’s also more expensive (to purchase and the tracking plan). The original LugLoc works on 3G, which may be slowly disappearing in the US, but will likely remain the standard in foreign/3rd world countries.

I renewed my LugLoc plan and recently it hasn’t been working. I emailed the support because there is no way to contact them via phone and they said 2G doesn’t work in a lot of places now so the device is useless and will only work for Bluetooth within 100ft! Absolute joke they are still offering it on the AppStore

I’ve had this item for about two years. It works good enough to keep using it. But the app has not gotten better and most function don’t work. Now it keep telling me it currently unattainable.

They (LugLoc) take your money for a years subscription, then the service doesn’t work because the 2G cell network is getting switched off all over ! They don’t tell you ! They don’t warn you ! It just stops working and when you enquire with support, they just tell you the network is no longer in service, too bad ! They don’t offer a refund, they just tell you it doesn’t work ! Then they try to sell you the NEW service, rebranded as Gego... The new Device costs more ! New service and new subscription... same company ! And it not like they didn’t know this was going to happen when they took your money either ! Network shutdown was planned years ago... they knew it, they just didn’t tell you when you buy the device and pay for the subscription for service ! What a rip off !

Lost my luggage several times. Having lug lock lets me know where my luggage is. Never again will my luggage get lost!

It keeps saying “device not activated” when it is activated, charged, and within range. I look forward to improvements

The app is very slow. The Bluetooth is very limited it can’t even find the device in my house 10 feet away. Finding the device via a cell signal takes forever I could probably call the airlines and find my luggage just as fast. Don’t know what’s wrong but the location ability of the app is slow and limited. About the only thing it can do is if your bag is on the belt and in front of you it will let you know your bag is in front of you

fix app its lagging wont refresh update unresppnsive

So far I have been please with the device. I purchased it after have lost my luggage during Christmas two years ago. I visited family in the military in El Paso , TX. My luggage was misplaced for almost a week! I was told it was in Miami , then I was told it was in Tucson. Turnout it never left El Paso!! I had that feeling when the baggage clerk was dealing with an irate passenger when I walked up. I wish I the device then. So far, so good! However, I wish the design was different , it's hard to tell if you have the device on or off. The on and off button is not very clear!