M1 Prepaid

Bought a 30 day 100gb tourist SIM card in Singapore with roaming available in Indonesia, Malaysia, Taiwan, etc. The SIM card was great in Singapore but is not working properly in Bali. I have roaming on but it will not connect to network to allow me to use data. Actually it briefly connects to 4g network once in awhile so I know everything is set up properly but just won’t stay connected to a network. It shows I have full bars but doesn’t work, but periodically the 4g icon pops up indicating it is connected and I receive all my alerts and messages, and then it cuts off again a minute later. Absolutely awful and a waste.

Bought it because I will be in Singapore, Malaysia and Taiwan. I am now in the second leg of my trip and I cannot get data in Malaysia despite following all the instructions. Don’t want to waste my minutes calling the call center and their is no online chat available. Very disappointed.

Why iPhone x can’t use this app. After get otp the app page blank. Can’t put otp for access.pls solve this issue 🙏🏽

This app is very buggy. First I only had a problem when filling in my credit card information… when I selected the expiration date the entire screen would go blank. Now it won’t even let me log in - when I try to use the OTP a I had texted to me, the screen goes blank! Response to the developer: this is absolutely the right app. I would love to email about this with you to show screenshots but the “contact the developer” link goes to a broken webpage…

Trying to log in but once requested for OTP (and I do receive the SMS OTP), the app freezes and I can’t proceed. Tried everything to get it working but no avail. ————— M1 clearly has no intention of fixing their app. Downright terrible. Barely works, UI is slow and difficult to navigate; instructions are so unclear. Of the 3 major telcos, I’d skip this.

My point is - there is a difference between Top-Ups, Bundles and Plans, and Data Packs. All-in-1 - are plans and should not be listed under Top Ups. The developer in their response, used a term Top Up Bundle to lump Plans, Bundles and Top Ups together, but then Data Packs are on a separate tab. This - is poor UX. (old review) On the Top Up tab, the default purchase options are for one-month plans, but right at the top it says Main Balance in bold. I ended up spending $58 on a one-month plan, thinking I was topping up my main balance. I did not see my $58 reflected in my main balance, and the UI is really too subtle to notice the one-month plan I bought. I then spent another $33 to buy a data bundle, which was actually what I wanted. It was only after that, upon googling, that I realised I had wasted $58 for something I had no use for. M1 has a “strict no-refund policy”, and my last attempt to getting any real support from M1 on another issue had been extremely slow and torturous. Consider it money burnt.

Was kick out from the app after update. Unable to fetch OTP right now..

Pls update the wifi data, very weak, always not connected or connected very long!!!!! I don’t want like that anymore yaaaa🤬🤬🤬

A high school IT project is better than this app, just fix it. What is a point of having a app that doesn’t work at all?????

1. App should alert customer that data is running low way earlier (eg when there is 200mb left), not WHEN it has ran out. Many a times, by the time I do get the alert SMS, my data has already ran out and it sucked up all my main balance $. (Ouch) Updated in response to developer response: Once I get the flash SMS (eg when i leave a wifi zone) and go into my app to try to top up my data, it’s too late. It has already used up all my main balance $. So I’m left stranded with no data and no credits. Hence, the 50mb threshold is way too low and should be changed. 2. User should be able to save credit card details instead of having to manually add it all the time. Updated in response to developer response: not sure why credit card details can’t just be saved into the app (regardless of it being a prepare stored value function). Especially when most apps can store credit card details these days. Or perhaps Apple Pay? 3. App should list all value-adds which each product. Eg I know if I top up my main balance with $10, I get 500mb of data. But it is not listed. Updated in response to developer response: I’m referring to the hidden value adds that come with each bundle, as per my example above. It is not listed in the app.