Macquarie Authenticator

Personally I love this. Works well even when switching phones. Gives me piece of mind that Macquarie take my security seriously. I also love the fact this is used to id me over the phone. So easy.

Forcing customers to use Macquarie’s own app when there are already well established and trusted OTP apps is short sighted. An app for just a single use case is even worse. If you want your own app fine. Just don’t prohibit customers from using their existing OTP apps. Keep it simple.

I don’t inherently dislike the idea of the app, security is obviously important. The issue is that the app is terrible. Constantly get errors from it which means I can’t complete the relatively simple thing I am trying to do (in my very secure, already authenticated device). So the whole online banking service becomes terrible, no matter what you do with the main app. Also doesn’t integrate with the credit card would you believe, which makes it even more pointless. There are way better Authenticator apps on the market so why not just integrate with one of those instead? Building something half as good for probably 10 times the cost is a really odd decision.

I didn’t like being forced to install this. I don’t understand why we can’t choose to use existing authenticator apps, or why this needs to be an extra standalone app. The positive reviews are fake and embarrassing - who tf raves about a bank’s standalone authenticator app? Your email comms are condescending too… “congratulations on your commitment to enhancing your security”? I only have this app installed because you’ve FORCED me to install it. Have some more respect for your customers please.

Recent update tells me to turn on Push Notifications. All my notifications are already on. I can’t log in to my account either via app or on website because of this. Need to get this fixed asap!

On iPhone Mini I have to scroll the security notification to the bottom before I can approve. It’s an extra step that increases the inconvenience. Otherwise the app is fine, but I use it because I have to, I would rather have the option to use an industry standard TOTP app for my basic needs.

🙅🏼‍♂️

Never had so much trouble dealing with a bank. If you need to re- set up this app (after changing devices) be prepared to sit on hold for half an hour then have to email them all your ID and a signed request. Every other bank seems to make customer access much easier. Would never choose to willingly bank with Macquarie

This authenticator app is pure rubbish. Cannot log into my account with ID and password I have on record, rendering my account useless unless I ring up and sort the mess.

So much safer than multi-factor authentication via SMS.