Magic Personal Assistant

This is a great app if you want to pay someone to do a Google search for you.

Because of image sending often not working. Which is what I use to provide context to tasks. They don’t have the knowledge to complete tasks. In the most recent context, I had a jet skiing date with my girlfriend and had to move the time 2 hours later. And because of an image not sending with a screenshot of the phone number. I ended up being charged $300+ and no jet skis for the rest of the day. So date blown. They drop the ball in other respects, and over count hours spent as well. This is a hard app to do logistically. I get it. But just seems like laziness as this app has been around awhile now. So no excuses anymore.

I needed four labels printed. It took an hour+ ($40+) after me asking for four labels for this app to tell me to put stamps on them instead. After I complained I couldn’t quit, they had a manager contact me that I didn’t ask for after not cancelling my account per my ask. I had to demand they cancel my account. Then I kept getting emails I couldn’t unsubscribe to. They still haven’t cancelled my account, are contacting me over email, and my financial information is still visible. Don’t work with irresponsible tech developers who represent a liability more than a service. This was t about the labels, this is that they won’t allow you to leave.

Don’t waste your time or money. Decided to test out services by asking them to reschedule an appointment. It took them over an hour to do so even giving them the number and exact information. Two days later turns out they didn’t even complete the task and still charged me. But getting in touch with this customer service about a refund is impossible. A simple task had left a bad taste in my mouth. Do not trust them for anything important.

Not only can they not complete simple tasks such as “buy product X”, they overcharge you to boot. I wasted $45 to get a restaurant recommendation that was actually closed on the day I wanted to visit. Such a joke and not worth your time to even download.

A few years ago a colleague positively mentioned magic, and I filed this away until this week, when I decided that I would try getting simple tasks off my plate so I could focus on other areas of my life. In order to test the service before going all-in, I defined four different types of tasks that would enable me to see what magic could do. 1. Structured research - Find me a hotel based on several geographical, feature, and functional parameters 2. Critical thinking - Identity the appropriate standard sized tablecloth to buy given approx dimensions and a photo of my table 3. Booking - book me a spa day at a local hotel spa 4. Exploratory research - find 2-3 companies that can clean all of the exterior windows at my house and get ballpark quotes The only task that was accomplished successfully was the booking task, however, instead of just calling the hotel spa directly the magician went on some roundabout effort to book multiple adjacent services online, which was ultimately ineffective and cost me multiple hours of their time. They ended up having to call the hotel spa anyway to book it. If I had called myself it would have been a 10 min task accounting for hold times etc. They spent 2.5 hrs on task 1, producing a list of hotels that didn't fully meet the criteria. I spent 20 min on a hotel app and found a place myself. They spent half an hour on task 2 and told me the dimensions of a custom tablecloth for my table. No real acknowledgement that they didn't do what I asked. This should have been a quick Google search of "standard sized tablecloths" and effectively a five minute task. For task 4 they produced a list of companies, however, the quotes they have been getting are extraordinarily low ($140 to clean all of the exterior windows, storm windows, and screens on a 2300 sqft home?) which says to me that they have not been giving the right information or asking the right questions. I will use the list they produced to get accurate quotes directly. Overall I am extremely disappointed in the service, which I think dishonestly represents its capabilities. On top of that its technology is glitchy and the support team is not responsive. These are the signs of a company on its way out of business. I can only hope my expensive lesson will save other busy people a bunch of time, money, and disappointment.

I ordered an Easter basket to be delivered to our hotel while out of town. It was for my 11 year old daughter. Basket should have been delivered by Saturday or on Sunday Easter. It was confirmed that it would make it. It did not make it on time. So they shipped it again to our home a week later. Get the Easter basket it is for an adult. So first is late. Then they charged me a bunch of extra hours to track it. The. Again for shipping. Now 2 months later I get a text the shipping was incorrect amount. So today I’m charged another $70 for difference in shipping. I have now spent $500 for an Easter basket that is coffee a stuffed rabbit and one chocolate rabbit. All crap even after explaining what my daughter liked. Absolutely will not recommend or use again. Hope this review is helpful to anyone looking for task or assistance.

I really wanted this to be amazing and I love delegating out and saving time on tasks but it just really wasn’t. Enough so that I’m writing this review, as I almost never write reviews. I tested the app with three tasks and they each took entirely too much time. Two of them were easily 15 minute tasks. I stopped them at an hour and they were still only ¼ done. Talked to a manager and their breakdown of time still didn’t make sense. I guess they rely on business billing where no one is paying attention.

This company is a scam. The customer service is really bad. It’s been a week since I sent an email and no answer. This is the first time I write a bad review. But god the service is way too expensive for the work they do. I asked magic to crop 4 pictures as a total. Iam a fashion reseller and I need to crop hundreds of pictures for my website. I just wanted to see if they were effective before asking them to do a bigger task. They cropped 4 pictures in more than 2 hours and charged me $70. I went back on my bill two days later and the bill stated $80. First $70 for cropping 4 pictures ? Really ? Then secondly why my bill is increasing ? I sent multiples emails and then magically my billed passed to $54. But let’s be honest $54 is still too much for cropping 4 pictures. Still no answer from the customer service. If you decide to use this company, Check your billing history, they may try to take more money.

This service used to be great. The last few jobs they have just milked me for a bunch of hours doing barely any work and providing no result. I’ve stopped using. They always seem to take the most time inefficient path possible to completing a task, like filling out a spreadsheet with a bunch of useless info rather than actually doing the task. There is also an instance where I asked them to cap the time at 3 hours and they went over to 3.5. If you don’t give them a time limit they will just go ham and spend a bunch of hours doing nonsense tasks and never complete the task and stick you with a big bill. Giving 3 stars instead of 1 because I believe the company can make operational changes to make this app great - it used to work well and was a huge help