Mason + Grace

They are like the restaurant that has the worst facilities and the rudest waitresses yet you keep returning for the food. I ordered more than once hopeful for something different and each time they let me down. I did not receive Christmas shirts in time to wear them, even though I ordered them in November. They have SLOW processing and (slower than overseas) shipping!! Almost no response on email and when they finally did respond they worded it in a way that made it seem all my fault that I was upset about the slow order fulfillment and shipping. The prices are good but the quality is average and the customer service and shipping are awful! They delete your comments when trying to warn customers on social media. I give one star because I did actually receive my items so it wasn’t a total waste of $$ just time!

I placed an order for three shirts on October 3rd, 2024. I received my partially correct order on October 23, 2024. Two of the three items I ordered were correct, but the third was not what I ordered. I emailed customer service on 10/23/24, 10/28/24, 11/12/24 & 11/13/24 with no responses to date. I also have commented on a couple of their Facebook posts. On my first comment on 11/1/24, they responded and said that my replacement was being sent out that day. That was a lie. It’s 11/14/24 and I’ve been unable to get them to communicate clearly or properly. I’m now researching my options for filing a dispute against them… Which is highly disappointing considering it’s such an easy fix. Buyers be ware of poor business practices.

I have ordered from this company and after over a month I’ve yet to get my order, an update on my order, lack of customer service. This is ridiculous to take this long. If you selling shirts for a holiday & taking that long to ship it shld be told so ppl kno not to place an order purchasing those after so long unless they understand it cld very well not make it to them. This is uncalled for. Not good for business.

I made two purchases adding up to 350 for shirts to start my new job as a preschool teacher and I ordered them a month ago and still haven’t received them and anytime I get on there site facebooks it’s says sorry email this person gives me a different email each time and I really wanted my shirts now unless I receive my ones I wouldn’t buy anything

Do not order from here. I ordered shirts and did not receive anything. Their email they provide does not work and have emailed a different email.

I never take time to review even when something is wrong. However, I order multiple things and they left out a sweat shirt. No big deal. I emailed customer service to let them know what happened I told them I just either still wanted the sweatshirt or a refund. But either was fine. They responded pretty quickly the first time and asked for a picture of my packing label….. I sent it. Then no reply. I emailed MULTIPLE times wanting an update. It’s been months now, still no reply. And Its honestly just the principle at this point. I paid for something that I didn’t receive. No apology, no effort to make it right. Nothing. Just ignored. I love all the things they offer but will never order again.

I’ve ordered through the app and on Facebook a few times now and each time has been an issue. I tried more than once hoping it would be better each time. Your only choice is to email for customer service and responses are slow, just like shipping times. Yes, the shirts are cute and cheap, but you pay for that by waiting forever for items. This last time I ordered was through a Facebook post of theirs for a holiday shirt that they claimed to be mailing out the next day in time for holiday arrival. They created a shipping label after I paid my PayPal invoice immediately. They left off my entire street address (unbeknownst to me) and the package got to my city and was returned to sender due to being undeliverable, as the street address was blank. I had to contact them for information on why USPS returned to sender. I was told it was returned due to “wrong address” and I would have to pay shipping AGAIN to get my item back to me. When I asked for a photo of the shipping label, I just got a written response where they obviously left off the entire street address and still insist that I pay shipping to get my item and fix their mistake. Now how did they place a label and not realize the address was inaccurate?! That will be my last attempt at trying to have a good experience with this company.

This company has stole my money. It’s been 3 months and still haven’t received my items!

Ordered 2 shirts from them before Christmas of 2023. I mistakenly put in the wrong 3 digit CCU code from my debit card so my card was declined, no biggie because that part was my fault. I received a text message and an email from my bank saying that the charge was not successful and blocked due to the wrong CCU code. So I put my card info in this time with the correct CCU, order was submitted fine this time. But to my surprise, both the orders went through on their end and to my confusion, I was charged twice, how they were able to bypass the bank’s blocked charge, I have no idea and super sketchy. So I emailed them to explain the issue and they were very short with me and said they’d refund me. But what I guess they meant was they’d NOT refund my bank, they’d only issue a store credit. Super sketchy again because my bank said it was odd they bypassed the blocked charge to begin with. So after reaching out to them in comments, Facebook messenger, and email. They claimed they weren’t receiving the emails and blah blah blah, even though it was the same email they had used to tell me they were “refunding” me. Once I received the 2 shirts I ordered, one of the shirts that happened to be a Christmas shirt, had noticeable defects. Of course I immediately sent pictures to them, of course no reply to my issues. Their Facebook page doesn’t allow reviews, that should be your warning. Especially since they are a warehouse boutique, no storefront. They’ve made local news about their operations and yet they are still in business. Thankfully my bank took care of the issue and I was refunded my money. I’m hoping to save others the trouble and just stay clear of this “Mason Grace Froggs and Frills boutique” of Ozark owned by Haley Stevens.

They have cute shirts but DO NOT give them your business. I have placed 3 orders cause I’m like ok maybe it was a fluke. It’s not problems with all 3 orders. It has gotten worse every time. The first it was just delayed a few days. The second time I ordered 3 shirts. They sent me one wrong initials, one completely blank. They did send the right ones eventually but I had to wait for them to be re done and shipped. My last order took 40 business days. That is not counting weekends or holidays. I have sent over 5 emails with no answer to any of them. I have even left a comment on their Facebook. Nothing. I looked at their reviews and BBB. All kinds of problems. Run away!!! It is not worth the trouble they cause. If you don’t believe me look at other reviews or the better business bureau. Yikes! I deleted them off my Facebook so I would never be tempted with a good price or cute shirt ever again.