Matto Espresso

I have a non NYC phone number, it does not allow me to register for an account. I love this coffee shop and frequent often with loved ones. I’d like to be able to register for an account.

No warning at all

Do not force us to refill our balance with $10 or more. We actually end up having to give Matto more than we would have spent at the store. It’s really sly and deceptive! If I want to buy $3 pastry I’m not wasting $10!

this is one of the most confusing apps of all time! why is the cancel prder button so readily available? 70% of the time I accidentally cancel my order! having to refill my balance is so annoying pls fix this i really love matto

On 05/14 I ordered at 2:05 pm thru the app at 1553 second ave and after 15min my drink was still not ready. I had to wait 7 more minutes in the store. There was only one person serving apologizing to everyone for the delay. After grabbing my drink I ran away ‘cause I was parked at the bus stop, I order a new flavor Ice caramel shaken expresso to try and it was full of cinnamon. I’m still wondering if she made me the right drink.

I loaded $10 onto the Matto app and the credit never appeared but I was still charged. Do not use!!!!!

You need to buy $10 of credit in order to purchase goods. You also need to establish a fund threshold for reloading, which is a bit much and I’m not a fan of. I know it’s how they’re able to compete and compensate for the deals they have, along with attracting customers, but is still kinda buns in my opinion. The $3 deals are for real though, and the products are good and merit the buy-in needed to buy the food offered at discount. I would get this if you’re downtown a lot, seeing how the price inflation is absolutely nuts and this is the only reasonable café that serves quality for a good price. If you’re doing a group order, there should be no contest, go here. Shout-out to the staff at the location by the Museum of the Dog, very kind and clean store.

Matto was a cheap and affordable place for good baked goods. Recently I’ve noticed their sizes shrinking & prices rising. I would appreciate if they would explain themselves rather than just change things up on loyal customers like myself. They still taste good but these change ups plus a so-so app that’s pretty basic I’m giving em a 3.

Over $250 in charges were put through on the credit card i had stored in the Matto app / terrible!!

You made purchasing products to complicated. The app was fine as it was. Now you added additional steps to Just ord a coffee & 1 pastry.