mBoB

Often unreliable.The app takes too long to load even when the internet is good and takes time to make payments.This makes even the shopkeeper lose confidence in accepting mbon payments even after showing the transaction confirmation.Would be great if BOB looks into this problem.When entered T-pin,its often shown as wrong.Customers always need to have cash backup because mbob does not guarantee payments everytime.I even saw there is a new year giveaway in turn for increasing mbob users.I would suggest BOB to fix the issue of correct T-pins showing as invalid and fixing transaction problems before increasing users to guarantee satisfaction and certainty.This will not take modes of payment forward if this problem continues.Disappointed and always on edge to use the app now.

Kuzu Zangpo la, its been so long that I couldn’t get rid of the app icon badge number.. it keeps on getting add on and I tried every possible ways to check the notifications, reinstalling the app, but it stays the same. Is this only happening to me or the app needs to fix the bug. Thank you

I’m residing abroad and have contacted with bob in multiple ways however they say they are busy and leave between conversation. Their WhatsApp number is of no use, it’s been a week and no response at all

The customers will happy if there is options for user profile with all our details there. In developed countries, everything is set from profile in the app. Whereas, in this app we have a such a lengthy procedure to to get our forgotten TPin

It would be great if you could migrate sending OTP in the app rather than sending it to the phone or email address. Instances on loss of money through mobile numbers could be reduced that way. Getting OTP in the app could enhance security.

I found this app is very worsen. Previous was very convenient one. This one is so long steps. I recommend not to update the apps.

BOBit service is completely horrible.

Would really appreciate if could change our own personal detail in the app itself.

I don’t understand when the world is moving upward , why BOB choose to go backward . BoB is one of finest and established financial institution in Bhutan and yet accessibility of services are still in 1980’s. Example MBOB should have now feature which allows account holders to access Bank statement as desired . Not only restricted to 3 months . Time to provide online services like any other financial institution in the world .

It's embarrassing to have a banking app that glitches and malfunctions as much as this one