Members 1st CU Mobile

I’ve been banking with members first for 2 years now. while they are amazing this app is not. I have my login set up with face recognition. Twice this year it will randomly say “ password incorrect “ . so i call customer service & somehow my password was changed?! & my email set up with the account is missing a letter. so i can’t even reset it. now it’s a saturday, i can’t get through to anyone until monday. payday is in a few days, if a hacker got into my account or there’s a simple fluke with members first. All i’m worried about is being able to afford my rent & making sure i don’t lose access to my funds. i was able to get through to customer service, but i can’t talk to anyone who can help with my mobile account until monday. she told me that sometimes people may have inputted information wrong, but why is someone messing with my email. I don’t know i’m just completely frustrated, stressing out. whatever the issue is please fix it ! & i hope to god everything is okay & i don’t lose my direct deposit from over 40 hours i worked.

App will not open since the new update came out...

Easy to use and meets needs

This app is in DESPERATE NEED of an update or major overhaul. Most links in settings are broken.

Every time I try to deposit a check everything works great until the last step (hitting the “deposit “ button) .....then the app freezes. Then I have to delete the app and re-install it. Also the bill pay button freezes the app.......

Downloaded app. Entered name and password and app immediately crashes. Not very useful.

I downloaded this app so I didn’t have to leave the house. I tried uploading my check 8 times because I thought it was user error. Kept saying could not read micr. They were all clear pictures. the way I had to endorse it to make this online deposit might have voided my check. I have to go in to the bank to fix this, and that was what I was trying to avoid in the first place.

Just downloaded. Tried logging in and a pop up comes up asking to save password for touch choose yes or no thanks. Whichever one i choose it keeps booting me out of the app. Tried rebooting my phone and it still doesn’t work. Disappointing.

It takes forever to load and doesn’t appear to work properly.

Finances are done in minutes. I basically have almost all of my monthly expenses on auto pay to my Membersperks points card, then I just transfer money from my direct deposit/checking to pay back my card. I can literally transfer everything with my thumb through the app. Sometimes if I’m at the store even in the checkout, with my thumbprint I can log in in seconds to check my balance. This is truly money made easy.