Meraki Go

After last upgrade some major functions stop working. I asked support for help however after they are not answer.

This product is great unless you plan to purchase the security license. Meraki go support is very slow to respond and after a week of awaiting the issue is still not resolved with the security protection page still not loading. I’ve tried this on all browsers and the mobile app. The feature appears to be broken.

Please add the license integration module.

Bought for a SOHO setup and am very happy with how ease it is to manage and setup the Meraki GO app and products have ended up being. Would recommend for SOHO use.

Great product

Quick and easy. A few small glitches but relative to other network equipment? No contest.

Whole sections of the app just don’t work. Unfortunately, I’m only finding this out AFTER I’ve purchased a subscription that I can’t even apply because the “Security” area of the app refuses to load. I’ve tried using the app on an iPad and iPhone. I’ve tried using a computer. I’ve tried Safari, Chrome and Edge browsers. Support is awful. It takes days to weeks to get a reply and I used to work a tech support job so I began the support request with what I’ve already tried and every reply has been something I’ve already voiced trying in the initial ticket submission. This means you’re wasting time and it’s THAT MUCH LONGER until we get to an actual solution. I previously had Meraki (MX) hardware and left Cisco/Meraki because the software was bottlenecking the network performance. Now it seems like they fixed that, but again the software is a problem. I’m giving it a couple more weeks and then I’m moving onto another non Cisco-Meraki solution. If you need hardware/software that works and you rely on it for mission critical operations you may pass on this as (having now had MX and Go) you definitely feel more like a second class low-priority to them - original ticket date is 9/5/23 - last reply was on 9/15/23 (we’re on 9/28/23 today) and still no resolution.

Works Great for me

Very rich app.

When I go to hardware/ reboot I cant scroll down the list of “affected devices” to actually reboot. Its been like that forever, no mater how many app updates