Meritrust Mobile

The new App crashes every time I open it.

These 5 star reviews out there have to be fake. Probably encouraged customers in their lobby or even employees to write them. Still won’t make the app as good as the old version that you took away and gave to your more prosperous customers with companies. There’s no reason you couldn’t have invested in that same style app for a secondary customer base. I’m probably going to close my account soon. I’m already tired of having to do the email thing every time I need to glance at my accounts.

If I could give zero stars I would. The app is so slow now, more confusing, and the layout/design is not pleasant either. If anything this was a downgrade from the old app. I expected better. I enjoy Meritrust as my bank but this app is so bad compared to what we had before

This new app has everything a person hates when it come to using an app. It’s basically just a mobile webpage, stuffed into an app. They took out the widget functionality that allows you to easily swipe over and view your account balances, which I used all the time. The UI is confusing and hard to use, and has the look and feel of something from 10 years ago. Instead of being able to quickly make a payment on a loan right from the loan account page, It now takes you over to the transfers page which, in my opinion is again clunky and unintuitive compared to the old system. my biggest question is why didn’t they just take the old app and update it with a new features. Whoever decided this was a good idea should be fired, because it was not.

I’ve been a Meritrust member for 20+ years, but didn’t realize that my checking account number and member number are different. I tried to re enroll for the online and mobile app but it kept giving me an error, so I sent a message on the chat. The following day, Nick called and was very helpful and patient with me while I tried to re enroll. He got everything working again. Thanks so much for the quick response from Nick. I truly appreciate his kindness.

What’s the point going through and configuring alerts if the information shows up 24 hours later? No reason with today’s technology we can’t receive an immediate text when there’s been activity on our account.

The old app used to work so well and now it’s horrible

This app is not as good as the old one. They made it worse.

Way to make the new app way less user friendly. It’s so bad, It makes me want to change banks. Whoever tested and approved this app should be fired.

The former app was much better. Incoming deposits were green colored and easily identified. The fonts are TOO little.