Metro Flex

Celestino was warm and welcoming. He has a connection to our neighborhood that goes back 55 years and helped me make my connection to light rail.

They should really hire more drivers because I’m sick of waiting 30+ minutes almost everytime I book one. And everytime I call the driver, they don’t pick up.

I use this to get to work from a bus stop, and while it's great when it does work properly, multiple times I've been screwed over from the unpredictable app. It once added another stop when the driver was already close to me, forcing them to u-turn. You'd think the app was first-come-first-serve through a queue, but apparently not. And the random shuffling of drivers seems to not make sense. The drivers are great and are just doing their jobs. The app is the #1 cause of unreliability. So even if you pick up a ride half an hour or more before you want to leave, your driver is constantly working (I don't even know if they receive breaks), you're at the mercy of a completely unpredictable app

Thank you so very much for taking me and my wife home safely through your partner driver lanh, she’s very kind, polite, courteous and customer friendly, God bless her heart and more power to you!

Update 2024-01-03: the app sends notifications to my device at 11:10 _PM_ (local time) multiple days a week, for 'user engagement'* purposes! _________________________________ * Examples: "Tap here to give it a try", "Your first ride is FREE!", etc. ________________________________ ________________________________ _ - - -

Excellent much needed service! Thank you

drivers are typically 10-20 minutes late or sometimes never show

App is slow to load takes several minutes to display drivers then in the minute I’m processing available rides they disappear. Drivers take longer than estimated time. I wouldn’t be using Metroflex if there’s an easy Metro Bus I can hop on so stop showing me normal bus routes. Drivers will go from 2 minutes away to 30 minutes away over the course of 3 minutes making it hard to get a ride. I wish there was a schedule option. Sometimes I’m booking rides 45 minutes in advanced at the end of my work shift just to get a ride. There needs to be more vehicles available.

Easy to use app. Respectful, safe, and on time drivers.

I’ve enjoyed using the service to visit my folks in the Juanita area, who are far from regular Metro routes. Short wait times and good routing so I can catch the nearby 255 to connect to Seattle.