Metrobank App

Every update requires user to re-setup Face ID, this is so annoying. And the only method of validating the account is via text msg. Why can’t there be other methods, ie via email or security questions? To be one of the largest banking corp in the Philippines, functionality of this app doesn’t really fit in that status.

During the signing up, embossed name on card is being asked. I copied and pasted it from the photo of the card but it says use the correct format. The GUI didn’t say “skip the special characters”. After successfully filling out all the required information, it asks “All good”? When you press, it says, “The enrollment cannot be processed at this time. Please try again later.” I have tried it probably 8 times when I was on vacation in Ph last year. I get the same result. After returning here abroad, I tried it again. The same thing, I can’t enroll. After a year, I’m trying it again after I received email from the bank saying “try to enroll in mobile banking app” so I tried to sign up again. Guess what? I got the same result. 😂 Funny poor app. Wish I could give star lower than one. 🤣👎👎👎

after succesfully updating the app i can managely opened my account and log out. but after a few seconds that i want to use the app again it already cannot be open

When will the Cardless Withdrawal be available?

Not accessible

Been trying to create an account but it all ends up to saying “Some detail is incorrect”

This is the worst mobile banking in the Philippines. Very late updates. Late OTPs. No real time info of accounts. Has many bug issues in app. Literally NOT IN GOOD HANDS. App always fails. You’re wasting time here. Bank personel tells you that they will send an email or other confirmations for your updates but its all talk. I suggest to use other banks

Ipapa download nyo bagong app nyo pero di man maka log inn pati sa lumang app loading pa din.

I tried multiple times but its always giving an error invalid email address/phone number even though both information was correct and calid as its the same information I used on the old app. I tried to retrieve username/password instead just like what the customer service people ask me to do but still unable to access since I have no passcode to ever nominate in the first place. Why they have to change the old app anyway that one looks perfectly fine. Except now of course it became slow and logging due to this new app that pushing to be used. This is really a failure. Better to test everything before pushing it to be use by customers and your customer service also needed to be trained on this new app.

I’d been trying to login but just kept receiving error message “Ooops, something went wrong. The system is currently experiencing issues. Please try again later.”