Metrolink

Got the app after being told I needed it for them to see a purchased ticket (which is stupid in and of itself. You should be able to get the QR code from the confirmation email they send or through the website like a normal train ticket but I digress) and the ticket I purchased wasn’t even showing up, even after I signed in to my account. And I def wasn’t paying for a new ticket. Literally downloaded the app for no reason. Hey Metrolink, INCLUDE THE QR CODE WITH THE RECEIPT. Why does everything have to be through a broken and useless app these days?

Well first thing if you click in App Store on App support link “page not found”. The main problem is cellular connectivity in the last two versions of the App. I cannot login to Metrolink App, or purchase tickets unless I’m on WiFi or Someone else’s Hotspot. I called the 800# and they referred it somewhere? I haven’t heard back yet.

Please add a feature where we can add favorite trains. This way there’s an easy way to see schedule delays/cancellations. It’s ridiculous to have to click through the app every day to find a train(s) someone rides everyday to ensure it’s on time.

App gave me zero indication that I was buying a ticket that expires at midnight tonight (instead of one that I could use tomorrow). In fact, the “activation” language seemed to indicate I could buy a ticket now and activate it before my journey. Metrolink just got a free $23 that I can never get back.

The navigation on this app is lazy at best. There’s an issue where if you navigate into certain menus you can’t navigate back to your ticket or vice versa without killing the app. Do better. Please.

Customer service is unhelpful.

The app charged me for a ticket and never issued me a ticket. I missed my train because of it.

Thankfully I have the receipt, ID and proof of purchase so I can show it to security.

Metrolink isn’t affordable to common man YET. Coming from New York, monthly pass was much affordable. The app does not make it easy and traveling in metro isn’t convenient to make our travel “Anytime”. Your app is so boring, unattractive and hard to see schedules.

Overall works fine. However if you have a ticket open and the next day open the app back up, the ticket will of course be expired but when you click close to go back to the wallet, there isn’t a back button to take you back to the Home Screen. You have to force quit the app to be able to return to the Home Screen where you have your favorite trips listed.