MICA Mobile for iPhone

This app is constantly trying to kill itself. It drains your battery like a hole in a bucket and causes your phone to heat up dramatically. It crashes, bugs out and just straight up doesn’t work. Awful.

MICA was once cutting edge technology, unfortunately it has become the obsolete software. Many way better options with way more features and integrations!!!

Feels slow and outdated and for the amount of time it’s been in the industry. Field employees often do not use the desktop version of restore and going back to fix errors and glitches on their data is a cost of time and money when invoices depend on this app. Would advise on getting serious on improving general functionality and listening to those using this app for hours on a daily basis.

My techs and managers have to fumble this this software in the customers home. By far the biggest problem is the sketch function of the app on the tablet. I just spent an hour fighting with a sketch that took me 5 minutes in xactimate. The walls default to overlap. The sketch zooms in too tight when you need look at the entire room, then won’t hold the zoom in when you are trying to work on a small offset or closet. The walls randomly create absurd angles. It’s the opposite of intuitive. Please fire your software team that is in charge of this function of app and just start from scratch. It couldn’t possibly be worse. Best in Class😂

Doesn’t track well. Many issues with this app from beginning to end. Loss important job photos, proper documents required doesn’t come up. And much more. Tech support not helpful.

All I can do is open tickets and hope someone notices the amount of bugs/issues in this app. Support is minimal and generic; “ re-install “ app, re-login, etc.

I’ve been using this application for years and I have always noticed one major problem. you do not want to complete your MICA trips when you’re out of range it will destroy and lose your information because this is a completely flawed application that should be erased redone whatever this application has only gotten worse over time.

This app is a reminder of the 90’s. Nothing ever works correctly, I’m on call with tech support daily since the apps never sync to system. The phone app works 10% of the time. I spend 25% of my day trying to make sure everything is properly inputted into this system. Multiple exports and downloads just to get info from one place to another. Blows my mind as a technologically inclined individual. Hire a new UI/UX guy holy heck….

This app is fleshed out in all of the wrong places. There’s no need for 1000 color options to color code dry chambers. The search option is buggy. Adding pictures is buggy. There’s an option to add desiccant dehumidifiers, but you can’t add them from there. You can add them. They’re just in a secret location. Ask live support! I have several conversations with them every week! Some of them are pretty nice even! Ultimately, between the garbage user interface, all of the bugs, and my frequent conversations with live support, I find MICA to be a colossal waste of time and money.

Uploading and naming pictures should be an easier process. It’s the most time consuming part when I feel like it can be more efficiently done