MiCollab for Mobile

I like the search and clarity of calls over Cellular connection. WiFi calling is not great. As a suggestion.I would like to see a setting to have dial assist in the app. It will give me an option to use my phone contacts as is. Where now I have to copy the number to the app add 9 for an external line than add the dial number.

Sometimes the app doesn’t ring when you get an incoming call if your phone is locked or you’re in another application. The call overlay won’t work until you open the app so you can’t answer a call coming in. Frequently incoming calls get stuck in “IVR Connecting” after answering and result in a missed call. Frequently the app will just not ring at all and a missed call notification will just pop up. If you use an ACD line sometimes you will just get put into a different Aux state than available for no reason. Mitel support is basically non existent; and that’s thrice as true for this abandonware. Update 6/19/24 My softphone just stopped working with no configuration changes today and the performance continues to get steadily worse I can’t believe this company charges for this product when we’re basically having to suffer through such awful use issues.

I use this app for business. I call approximately 15-20 leads every day with this app on my iPhone. Sometimes more. There are so many occasions when external calls fail and don’t go through. Internal and external incoming calls mostly ring once if I’m lucky and even if I try to answer, the call fails. I would not recommend using this application at all. I feel it’s a complete waste of time. You’re better off paying for a separate phone and plan for business calls. The amount of problems I have with this, I know I’m missing business opportunities because it’s so unreliable.

This app is great in theory and has all the things I need to utilize in order to use my cell phone for work related calls, however, every person I contact reports terrible sound quality resulting in me needing to call them without using the app. This does change based on using Wi-Fi or cellular data, the sound quality remains an issue.

App works for a few days to a week and then fails. Keep getting message that can’t register. Great business app if this glitch can be fixed.

Terrible connection then drops the call after a few minutes of trying to understand what the garbled person on the other line is saying. Pointless app.

This app is great for work purposes, it has good sound quality and dialing is fairly easy. However, this phone app is terrible for work life balance if you are required to have it on your personal phone. It will push through EVERY call even if it’s during non-work hours. Even if you mark yourself as out of office, in a meeting, on vacation, or do not disturb, or close the app, phone calls will get pushed through to you anyways. The solution is to completely log out of the app, butIt would be nice for the statuses/availability to not actually disturb you. if I am setting my work hours are in this app, it should understand those work hours as the ones to call during. If I’m on vacation, the app should not push calls through.

This works great to be able to use my cellphone as my work phone. Haven’t had any issues like the other bad reviews…

This app is horrible and doesn’t even serve its main purpose, to be able to answer the phone when you’re not at your desk. RINGCENTRAL is lightyears better than this.

Please update to support horizontal viewing with iPad