Microsoft Advertising

Complete waste of time. Spent hours setting up the account just to get pulled down before serving any impressions. I own a poke restaurant group in Tampa bay and wanted to test Microsoft ads. Guess I’ll keep our spend on Google / Meta. To be specific, they said they suspected me of not being legit, so their program asked me to upload bank statements, validate that I own the domain, show articles of incorporation, EIN numbers. Provided it all. Close to a dozen documents. Smh.

Trying to give feature suggestion but points here so.. please add search terms to mobile app as Microsoft’s close variants are not very good and need to be closely monitored. Currently search terms are only available on desktop and the close variants are nowhere near the quality of Google Search terms.

I would love to view a day compared to the same day but different week. I want to compare how any day is performing by viewing, cost impressions or clicks or Ctr and compare how that metric is doing by the hour on on day against the same metric of the same day of week but on a different week. Right now I can compare it to the previous day. That’s not super helpful because a Saturday doesn’t perform the same as a Friday in our business and I think MANY businesses.

Can login to desktop but can no longer login to app. It says network issue. Either fix or I’m headed back to google ads.

Just downloaded the app, and it has been rendered dysfunctional Once again, I am reminded that large companies place no value on your time.

Bad experience blocking your account without reason

Microsoft ads is a scam with just bot clicks (nobody actually uses Bing) and not one conversion even after I spent thousands of dollars. Worse, I paused it because it wasn’t converting, a few days later I was charged again, it unpaused itself! What garbage. Requesting a full refund or a chargeback is happening.

Can’t even add negative keywords though the app. Can’t send a support request in the app. Support pages send you to the APP STORE. Attempting to write a help request brings you to a page asking you to download the app that you already have. Comical.

Had an advertising account going until about 1 week ago it was randomly suspended. Autopay is on, never had any issues until this random one. Try talking to someone to have them tell me they have no explanation as to why it was closed & can’t give me an explanation either. This is very shady & selective business practices & I will never support anything Microsoft ever again. This is a shame.

Love love working with Microsoft Ads. Wouldn’t trade them for any other. They’re so helpful and not extremely strict on policies. I also really love how you can easily get someone on chat or get a call right away. This alone is by far the best. Google Ads or FB have nothing in comparison even if they have the biggest market share. Thanks Microsoft Ads! A true fan 👍