Mindbody: Fitness, Salon & Spa

Please fix the security requirements to use add events only - there is no reason this app needs full calendar access. And if it does, explain why.

On iPhone/Google calendar After I sign up for classes, they appear in my calendar for a while, and then they disappear. They will reappear only if I reopen the app and play around in it. I’ve uninstalled and reinstalled many times. Tech support is no help and tells me to talk to my gym for them to raise the issue, but they don’t have time for that. I’ve missed many classes because they’ve disappeared from my schedule. I hate this app. Wish my gym would choose another. I’ve spoken to MANY people with the same issue. I don’t understand why there is such a high rating with such a high level of dissatisfaction.

Requires full calendar access to add events (huge privacy issue)

One of the best features of the app stopped working and I can no longer add appointments to my calendar. So dumb. It looks like they want all my calendar data - no way. I wish my gym would use an alternative app.

Unfortunately, the app has recently started asking for full calendar access in order to add a booking to my calendar. No thanks. I can go to the website to add the booking, but my personal schedule on the website does not indicate when the booking is not confirmed so I’m thinking I’m booked when actually I’m only on the waitlist. Sigh. Sorry excuse for a booking app & website in 2024. If only the gym owners near me would move to something better.

This app used to be super convenient to use—recent and often used studios right in the Home Screen one click away. No more. Favorites are gone, search crashes when you look for them. Sort of defeats the purpose of making it easier for businesses and patrons doesn’t it?

The concept and accessibility this app creates is great. On a technical side, the app force closes when I try to look at schedules. I’ve tried different studios, deleting and reloading, made extra storage space on my phone, have tried it in Aus and the US (changing the App Store region accordingly) and still have the issue. Besides this bug, the app is very helpful.

Have to use web browser inconveniently

Do not use if you’re a studio owner. The app is always crashing. The “support team” is anything but. And the interface is the opposite of user friendly. I know, I know…”but everyone uses MINDBODY”. So what’s best for you and your studio and STOP USING IT. (Check out momence)

Mindbody is pure trash. Customer support is almost nonexistent, updates are rare, mobile web isn’t responsive, CAN’T TAKE APPLE PAY, etc., etc. This software is so horrible it should cease to exist. Or just be sold to a company that actually wants to make this product great. In the meantime, please spare yourself the trouble—look elsewhere. This product will only cause your business & your employees huge amounts of frustration. Seriously, it’s that bad!