Mindler

I am quite shocked that they have good reviews on the App Store, if you compare it to their Google and trust pilot reviews it’s the total opposite. For anyone who needs support, please avoid this application as I was gullible in thinking they would help me. It’s a money grab app and they will sneakily bill you even though they are classified as free sessions. It’s horrible and disgusting to prey on people who are suffering and get taken advantage of.

Definetly recommend

I paid 16 sessions and only 4 were delivered. Now they don’t want to give me an appointment with a different consultant. Never again! Dishonest service

If I could hand pick a therapist to meet me in my personal, it would be Dr. Lillian Shundi. As a therapist, Lilian offered meaningful activities between sessions, brought sincere compassion, and asked profound questions that helped me to unpack my issues and rebuild and reframe. In just eight sessions was able to identify blockages in my mental health and helped me to make shifts for healthier living. She is professional, compassionate, and skilled. A powerful experience of therapy in a short time. Thank you.

The therapists are professionals and do their best but the app itself is clumsy and awkward. If you can go to in person therapy I would advise it strongly over this. Again, no problem with the professionals who are conducting therapy through the app but the interface is poor and impersonal. In addition, having to send confidential documents over email through customer support felt insecure as there is no way to ensure that only your therapist has access to the material.

Justyna has helped me so much - I feel confident moving forward with my life thanks to the wonderful support she has given me over the last 6 months. Thank you and I feel happy knowing where you are if I need you again.

From my initial start I was skeptical but Jessie has been truly life changing for me. She has slowly made me question key parts of my thinking and life and has given me a new understanding and improvements to my way of thinking. I would recommend this therapy and Mindler to anyone

My therapist has been lovely, but the HOOPS I had to jump through to get a therapist through Mindler via Vitality have been *noteworthy*. Mindler didn’t recognise my Vitality account info so I had to report an issue through Vitality, send a screenshot of the error to Vitality, then repeat the whole signup process again with special instructions to enter some code to finally get it to work. Then when it came to scheduling an appointment, I was confused about the timezones as I was travelling but wanted to get an assessment as soon as possible. No where on the app does it say which timezone you’re booked for so I missed my first appointment. While that session was refunded, it was still an unnecessary error that could have been solved with a simple timezone mention in the confirmation notification or in the UI itself. After starting my session, my therapist sent over a message and to retrieve it, I HAD TO CONTACT MINDLER’s SUPPORT TEAM. I don’t understand why I couldn’t just get a message from my therapist directly. I don’t look forward to the day I have to reschedule a session if retrieving a simple message takes this much effort. Heck, I can’t even message my therapist to tell her I’m running 5 minutes late. All in all, the therapists on Mindler are great, but the experience with the app itself just drives me nuts. The mental load required to get this app to work for me has been absolutely disproportionate. If you REALLY need help and you don’t have the capacity for this sort of mindless busy admin work, use something else.

£90 cancellation fee! If you cancel even slightly late in the 24 hour window you will be slammed with a fee like me of £90. Avoid if you like to keep your money.

The therapist was very professional, respectful and friendly. I felt at ease talking about my problem and goals.