Minicabs.co.uk

The app works fine. I scheduled a “pre-book” arrival for a morning ride to Heathrow to avoid rush hour inside the tiny Tube train cars that I suspected would be packed. NYC train cars are much taller and wider. I do like the fact that you can pay with cash or card and that the all-inclusive quoted fare is sent via text. That way, it is in writing and there isn’t anything to argue about. A few thing that could be improved: 1. The license plate id should be included in the pick-up details. Several cars of the exact color, make and model passed by within the same time my cab was expected. It was a little confusing. 2. A photo of the driver is provided, but users should be able include a photo of themselves (optionally) to make it easier to identify passengers. 3. There is a notes section for special instructions, but my driver either did not see it or ignored it. I left a note that said to meet me in front of the building with the exact address written on the edifice. I stood under it and also noted to look for yellow baggage. My driver arrived a few minutes late and parked 20 feet away only to call me and ask: “Where are you?” Not only did he not pull up directly to the specified location, he did not consider I was the only person standing there, with yellow bags, waiting for someone. If the app could flash details from the passenger’s entered notes, it might help. 4. Driver rating feature did not work. I have had a few surly driver experiences as a NYC native, but it would have been useful to rate him as can be done with Lyft and Uber. My driver did not recall I was going to Heathrow. I mentioned it as a reminder and he seemed surprised. His driving was fine, albeit a bit fast in turns into narrow alleys, but that seems to be a London thing. I mentioned Terminal 3 and the airline international departures. He took me to Terminal 3 and was miffed that I didn’t get out at the wrong terminal. He then dropped me off at the farthest walk point about 100 feet or more from the Terminal 3 entrance. I asked if he was sure he could not get closer and he grumbled: “Oh my God!” He then got out of the cab and took my luggage from the trunk to place it on the sidewalk. I politely thanked him, counted my money and mentioned I was giving him what amounted to about 18% tip. I smiled and told hm to enjoy his day. That seemed to change his tune and he then tried to point me to the right direction to get to the entrance. None of that is the app’s fault, but it

They may waste your time by canceling your booking !

I asked the application to resend the code various times, but I never received a code. I then called and was wrongfully directed by customer support to use my phone number as the verification code. This was after having to explain to him at least 5 times that I wasn’t looking to schedule a ride, and I just needed a verification code for my mobile application. So far, completely useless app and customer service.

I used this service twice as their pre-booking prices are £10-£15 cheeper than Uber or Addison Lee. I booked the night before, paid using Apple Pay and received a Booking Confirmation text message. However, I received no message about my driver details and I could not track them on the app. Each morning, I called the operator to ask them where was the driver as they were late. It turns out that the operator each time booked an Uber or Bolt driver after I called them. I was late to work on both occasions.

Driver on time, smooth ride, clean car. Thank you Kugar

Used it several time already, arrived on time everytime, good communication, great customer service, very fair price.

We had pick up from LHR Terminal 3. Driver arrived on time and also system updated well before arrival. Unfortunately the car was not cleaned from inside. Driver was throughout the journey on phone. He was not concern towards time nor observation while on drive. Mobile for GPS was kept on his leg hence. Car either didn’t had AC or the driver was not bothered hence we had to pull windows down. Not good experience on way back from LHR which was completely opposite to when we had booked for pick and drop off to LHR while on holidays. Mohan

Used this service twice now for London airport runs - cheaper than Uber, can pay easily via Apple Pay, text updates when booked and when driver is en route, and turn up early / on time. V good.

I’d prebooked days before too.

I booked using their App which was fairly easy to use for a 4am pick up. The cab arrived 15mins early and waited patiently. The cab was clean and comfortable. The driver Mansoor was excellent. The fare was very reasonable.