MiniLuxe

Well, in four years since I reviewed this app, MiniLuxe has made it nearly impossible to book by phone, instead of just onerous. Of course they still want to store my credit card on file all the time without allowing my iPhone to suggest a secure password. A pedicure is a rare treat for me. Three months ago I had my first pedicure since before the pandemic. When I told the technicians how much trouble I’d had booking on the website they assured me the app was a better option. Yesterday, I once more I found myself wanting to take my daughter out for a special occasion. I tried to book through the app and my same concerns from my 2020 review were there. Somehow I got our appointments booked through the website. I logged in to the app with the insecure password generated by my brain. I realized I couldn’t use Apple Keychain to change the password so decided to change it on the website. Now, despite the confirmation email I received, the website says my email address and password are incorrect, and it won’t send me an email to create a new password because my email address isn’t associated with any account! Getting a pedicure is supposed to be stress relieving. Every time I book one with Miniluxe I’m left in tears from the stress caused by their inattention to cybersecurity.

This app is a maddening labyrinth of frustration and inefficiency. Its user interface seems to have been crafted by someone who delights in tormenting users. Attempting to secure a reservation is an exercise in futility, as the timer eagerly snatches away your selected slot if you don't navigate the labyrinthine process with lightning speed. And if you think autofill might offer a reprieve, think again – it's about as reliable as a leaky faucet, leaving you to tediously input your address and credit card details ad nauseam. Even if you manage to beat the clock, the app gleefully informs you that your reservation has expired prematurely, thrusting you back into the torturous cycle of selecting a new time and starting from scratch. And don't even get me started on the design – it's a visual assault on the senses, with a layout seemingly designed to induce migraines. Save yourself the headache and steer clear of this app unless you have a masochistic streak a mile wide.

Appreciate the convenience of mobile booking but it takes way too long to book a service. You should be able to toggle location and technician when searching for available times. Having to delete an item from your cart and start over every time you want to check for a different provider is frustrating. Especially when booking multiple services at the same time. Also having to go all the way back out to the Home Screen to change locations is arduous. Would be great to see who the available technicians are when selecting Any Technician. Dislike having to swat away same 2 prompts about one click booking everyone I open the app. I never use this feature. Agree with others that I wish it was easier to call the studio directly to speak with someone when questions arise.

WHY don’t you have a calendar that shows availability for the requested technician?! I hate having to start all over again. I have to book ‘any technician’ to get the time I need. It’s impossible to see who’s available. Better yet…why don’t you ANSWER THE PHONE like everyone else does?! There are people at the desk and their job appears to be doing absolutely NOTHING.

The app is saying there are no appointments available for any service I try to schedule. I looked through the next few months and every single day says no appointments available

Miniluxe services are great. This app is not. Unfortunately, since they no longer seem to schedule by phone, this app is the only way to schedule services. The interface navigation is terrible. The notifications are constant and irrelevant. Sigh. Do better, ok?

This app isn’t very user friendly for canceling appointment….

The new app shows you every appointment time, including the times that are not available. Very difficult to schedule an appointment because of this. I don’t like being forced to provide a credit card to book an appointment. Doing that allows MiniLuxe to store my credit card number and I don’t like for small companies to store my credit card information.

So easy to use and love that I can request my nail artist and to see all the open appointments at every salon to pick the one that fits my schedule.

Your app is freezing when we put feedbacks