Modern Health

It’s hard to find another popular app in 2024 with such poor interface and functionality. Links get misplaced and the navigation is not user friendly. The worst part is, when you experience issues, it takes a long time to get ahold of customer support. When they do get back to you, they respond with copied and pasted factory-manual style robotic language that does not get to the point, and a few times the customer service rep created new issues within my account instead of fixing. It brands itself as some sort of mental health savior but this company gives you more anxiety and worry than it claims to be able to fix.

I don’t want to give the app any stars. Unable to log into the app. Keep saying an error occurred.

Please fix

I have uninstalled and reinstalled this app three times now and all it does is take me to a screen saying to “download the most recent version”. I have already done this multiple times and having this issue continue is annoying. Fix this issue and get your app to work correctly.

I have had this app for a few months, removed and reinstalled it multiple times and it will not load.

This app and website is horrible. It keeps spinning

I was setting up the app and selected a symptom by accident. Now the app won’t let me do anything other than continue to fill out the survey. Deleting the app as it seems worse for my mental health.

The app just spins and says loading. I’ve deleted and redownloaded it twice. I have an Apple 14 pro. There’s no reason this shouldn’t work. Terrible.

When I download the app it is in Japanese for some reason and I cannot figure out how to set the language correctly. I have a Japanese keyboard enabled as I am learning the language but it is not my native or default language and I cannot figure out why the app is defaulting to it just because I have the keyboard enabled. The support page only has an article for changing the language once you have access to settings, but I can’t even sign up because it is not in a language I can read.

I’ve had a pretty terrible experiences with coaching and therapy sessions through Modern health so far. Coaching session ended right on the dot without goodbye or closure, while I was mid sentence. Coach also made me feel judged and I felt worse after. Therapist on the other hand first rescheduled and then never showed up for our scheduled session. I feel like that shouldn’t be happening especially when someone’s situations could be highly sensitive and help might be very needed. I was initially excited about this free benefit through work, but now it makes me feel like it’s free for a reason. Hate to admit it. I’m pretty disappointed and feel hopeless about finding the right therapist and a coach in order to utilize provided benefit through Modern Health.