Modo Carshare

You add extra time to your booking and you get a confirmation on your current trip. A couple of days later you will be charged for late return because the system didn’t take it. It happens quite often

This app is great. It’s simple, intuitive and very easy to use. No need for a desktop site, I can do everything using the app, including updating account and payment info. I love how quick it is to update my booking time, including an “add 15 minutes” button if I’m running a bit late. I can also pull up old trips to see a full breakdown of every booking I’ve had. Would definitely recommend this app as well as MODO car sharing in general!

Overall the app functionality is great, and much better than the desktop portal (which is still easy enough to use). But when downloading the app it’s category is ‘Lifestyle’. Please update this to be ‘Transportation’ or ‘Travel’!

The recent update showing the vehicle availability is AWESOME!!!! I’ve been requesting this ever since I started using the app, and this made my day when I saw it!! I can now see when a car is booked, and I can alter my plans to fit the time. THANK YOU!!

The new UI is awful. This biggest gripe I have with it is the availability of a vehicle. You have to guess and find a time when its not booked just to see when the vehicle will be available next. There’s also no more filters so you can’t even narrow down the car that you want. The old one was buggy and glitchy but I would’ve preferred that to this new UI. Whoever designed it needs re-evaluate their choices for this app.

Interface is, becoming less and less intuitive. It’s no longer possible to search for a specific vehicle in the app. Basically, if you don’t know a specific vehicle’s place and that it’s already available the app doesn’t do much for you. I get the feeling the app designer never actually uses Modo.

the latest UI needs to do more usability test. The availability is so unclear, I like the previous one “showing alert Red Text” Also, I like a CTA to complete the return or add more time, this new version did not cover it. Pro: the new map is good looking.

Once I’ve picked a car and am ready to book the time, it’s super annoying and time consuming to keep changing the hours back and forth until I hit the times it is available . This guessing game is very frustrating. Please add a block somewhere on the booking page to show what hours the car is available on that day so I can book the hours on my first try. Thanks!

The old version was sometimes glitchy while navigating but otherwise was amazing in terms of functionality. The new app removes all of these which makes for a frustrating user experience: - Removed favourites feature - when I want to change only the booking end time, app forces me to select start time again - unavailable vehicle doesnt show me next availability date - does not show list of vehicles available, need to select individual pins to know what car it is (very very time consuming) - no filter option for choosing type of vehicle (suv, vans, etc)

Why change everything? when is working! The previous version was great, I could filter a car for my needs. Today I just realized that I need a van, but I can’t find it.