Monument Photo Management

Since I'm not able to set up after following direction and waiting on a ticket to trouble shoot I'm giving 2 stars. I'm sure this will change once I get the app and device working with no glitches or app lagging.

some photos will not be synced, need to reinstall the app multiple times to get all the photos synced! please fix!

A mess! Slow and finally failing all time. Can’t use it at all as it always shuts down during the album synchronizing process

I have been a long-time user of the Monument Hub (the first one) and have faithfully carried round my hub and to small HDs with backup and backup copies on them. It was with delight that I discovered the Monument Cloud service, allowing me to backup my photos and videos without having to carry round the hardware! The service quickly uploaded all my photos and videos, except 1% remaining of them. However, the attentive staff promptly worked with me and helped me overcome the issue and now the service rapidly uploads all new photos and videos to the service. I cannot recommend this service and their staff enough! A+++

After more than a year of watching and waiting I finally ordered a monument 2 and received it yesterday. So far the app and device have performed very well and I’m really pleased! I did run into one issue with several files failing to upload and the app retrying endlessly. I fixed the problem by connecting my phone to the computer and discovered the problematic files were corrupted. Deleting them manually seems to have fixed the issues.

The company does not give support to users. I upgraded to Monument 2 , and when it failed they stopped responding to my emails. The unit should be replaced, but they fail to discuss their own guarantee.

Tried to configure several times, opened tickets… worthless… It says It cannot connect because my router is blocking it… Even if I put on a hub almost point-to-point it doesn’t recognize it. Worthless

Monument 2 stopped working after migration about 20 opened cases with support and they just do not answer …. Horrible company fantastic idea

I love the idea behind the monument cloud service. The apps and the service are solid but a little buggy. However, totally usable. Keep up the good work!

I can’t connect the mobile app to my monument which is fundamentally a huge problem. I’ve tried everything short of re-formatting the monument device. The app on my computer works better.