Monzo - Mobile Banking

Used it for years and they closed my account without reason. I’ve never received so much as a speeding ticket in my life and they closed my bank without notice or reason. No branches or support - just closed. Waste of time.

App bug seems to have resulted in my money being frozen for an indefinite amount of time. Given it’s Monzo they provide zero information, maybe I’ll be locked out of all my money for weeks or months. Disgraceful .

I’ve had a monzo account before years ago, then it got closed unexpectedly (to which they didn’t explain why). I’ve tried setting a new one up again for using money whilst travelling abroad and I’ve been met with a message after going through the setup process with a screen that read ‘we can’t open an account for you’. I’ve never been a victim of fraud, never been in an overdraft or debt. Quite how they are rated so highly I will never know, and there seem to be a lot of other reviews from other users with similar experiences. Worst banking app going - better use revolut or starling, they work just fine.

Ipad app needed

Had my Monzo account since mid 2020. Yesterday, Tuesday 05 Sep 2023, the Monzo app stopped working. Whatever I do, the Monzo app will no longer email me me a magic login link. Deleted and reinstalled Monzo app numerous times. Reset my 2017 iPad, including my network settings. Checked my spam folder. My email account is working fine. As is my iPad. But Monzo is broken. Emailed Monzo help 24 hours ago. No reply. Emailed all my details including photo ID. No response. Not even an automated response. Monzo is broken.

Useless to me. I recently attempted to set up an account on arriving in the UK after moving from Australia. At the end of the application I was notified within seconds that Monzo would not be able to offer me an account with no explanation. Frustrating outcome, I don’t know how the reviews are propping up to a good standard.

I couldn’t sign up at all - the app doesn’t have my address on its list of allowed residential addresses. When I emailed support with evidence it’s residential, a week later I got an automated email saying I can’t be offered an account. For a bank whose entire pitch is “Open a full UK bank account from your phone”, failing to handle the simplest complications (like slightly unusual addresses) is dismal.

Absolute joke I have been refused an account with no transparency about why and am a professional adult with savings and a salary. No ability to change or adjust answers where clearly a misread answer has had me become flat out shut down. Rubbish experience be careful with your responses because these amateurs are clueless with how FS and banks actually operate!!

It’s fine if you have no issues, but if you do they have essentially no support. If you have suspected fraud they’ll fail to act.

As part of the App a person needs to supply your post code. I have supplied my valid legit post code but the App keeps on saying that the post code does not exist and that I need to contact Royal Mail and tell them my post code does not exist. Royal Mail just laughed as they also know that the post code entered is correct. Monzo replied the problem will be fixed within 10 days. Still no luck.