MORE THAN SMART WHEELS

I paid £2800 for the year and after having my box for 5 months I have found the usage score completely pointless if your making a long journey don’t. They want you to take a break every hour and not to drive when it’s dark. I am a safe driver my score is 3-4 out of 10 because I drove home on a Friday from work which takes 3 hours. The app is completely useless it doesn’t tell you where your getting marked down for they are more on the lenient side when it comes to speed you can got 2-3 mph over the limit but overall I won’t be renewing.

The only thing that I can honestly say that’s great about smrt wheels app is the customer service. Everything else is terrible. I went out once this week after dark which I HAD to do and I came back and checked my score to see red in and a considerable difference in my weekly score. The way the black box and app grades the driving is shocking and will defiantly be changing my insurer in a few months🫡

Payed nearly 3 thousand pounds for my insurance came around to my renewal I was in the green in very score and they knocked £100 pounds off. Went on to compare the same company gave me a quote hundreds of pounds cheaper than the guy I spoke to on the phone. Rang them up and they said we’ll look into it it’ll 3-4 days. 3-4 days goes by haven’t heard anything ring them up again I get told I’ll ring you before 12:00 Friday with answer. Friday 12:00 comes around still haven’t heard anything. As a result of there incompetence this has cost me over a hundred pounds with another company as I couldn’t get my renewal sorted weeks before it needed to. And then they asked me for £85 to get the black box removed from my car after already costing me hundreds. Absolutely terrible company I would advise staying away.

The “usage” knocks your score down so much it’s crazy?? Imagine working late or having to leave early in the morning it will knock your score down from 10 to 2. I leave to attend university at 8 am but according to them that’s too early and can impact my chances on getting in an accident?

Score changes randomly despite not even driving. DO NOT USE THIS APP/COMPANY

The app doesn’t tell you in enough detail how to improve your score, in fairness it does tell you what part of your driving can be improved but doesn’t exactly go into enough details to help you. Also you get monitored on usage and your score goes down if you drive when it’s dark which I really disagree with because if you have passed your test and bought a car if you want to drive at night you should be able to with no consequences to your driving score.

Confusing to use and a waste of time, driving score seems to change randomly. I could be on 10 and it’ll drop down to 3 when I haven’t drove anywhere for the past few days. Doesn’t provide you with any feedback on where you make ‘errors’ on individual journeys. My usage score dropped down significantly when I don’t drive late at night - how are you suppose to improve your driving if no feedback is given🤷🏽‍♀️

Had to phone Morethan to get explanation why driving score went from close to having policy cancelled one day to 10/10 the following day 🤷🏻‍♀️. Lady on the phone was very helpful and explained everything. App doesn’t give any clear info on what, when or where points were lost or gained. If app was as easy to understand as info given during the phone call I would have rated it a lot higher 😕

had this app for a month. doesn’t update driving score or journeys waste of an app

Accused me of doing 50 in a 30. Then I proceeded to ring up (because the app is about as much use as a chocolate fireguard) they then told me it was untraceable. So they accused me of the speeding gave me 1/3 speed warnings 2 more they will cancel the policy. The app tells you nothing. Driving score goes up quarterly score goes up. Renewal price goes down. ((Avoid at all costs))