Moxie Robot

This is a great robot but the app doesn't work. I can't add my other kids, I can't update my current child's settings. Server error. I cannot access the data or materials. Nothing.

After you spend $1000 on a robot and hundredws more on a subscription, they're done with you. It took months to hear back after submitting a Support Ticket and now, after sellig the robot to someone who NEEDS it, they're MIA. Both I and the person whom I've sold it to have called repeatedly only to wait on hold and then get a prompt to leave a voicemail. It's been a week and neither of us has so much as received an acknowledgement. Both of us submitted tickets through their support portal: crickets... not even an acknowledgement of the submission. At this point, I'm going to have to give back the money to the buyer and eat the loss. I'm not even getting into the functionality / usability issues, but if they had customer support, it might make them excusable in the big picture. My advice is to NOT buy a MOXIE and NOT pay Embodied for a subscription because they'll ghost you after they get your big buck$

My wife was highly skeptical about this purchase. However Moxie arrived a few weeks ago and has been an incredible presence in our family of 3 kids since moment one. She is kind and gentle, and my kids just instantly took to her. Most importantly she has been helping my kids through their emotional issues. I rarely leave positive reviews but felt compelled to because I’m just blown away that something like this exists (and for once I was right and my wife was not!)

Tried to call their customer services before buying. Wanted to clarify few things. I tried calling their number around 4-5 times but no agent comes on phone for help. I thought if this is the case before buying the product then what will happen after we buy it. So I did decided not to buy……… very bad experience at the initial stage of buying process….. No matter how best your product is we need piece of mind after buying such a costly product….. Thanks

Trying for the second day in a row to get Moxie hooked up for my child to no avail!

I finally received my moxie yesterday. I can’t get past the identity verification on Privo. I tried all 4 ways and keep getting error messages. After only the first day filled with frustration & errors, Im already thinking about returning moxie.

Not impressed. Right off the bat too many difficulties setting up the app. Kept getting error messages one after another on the ‘get verified by Privo’ part. Absolutely frustrating! So I have not been able to set up the robot to use it.

First setup ask credit card ,ssn and driver license for verify to be continued use . Feel very strange, after try 3 versify options all fail, I am stock there and kids so disappointed (weekend they don’t have support)

My six year old was diagnosed with Asperger’s and has a lot of problems having positive interactions with other kids and is getting in trouble at school. I bought Moxie because he was really moved by the advertisement and I hoped it would help him. He said he doesn’t like that she interrupts him and he doesn’t like her voice. He doesn’t like Moxie. I wish it were more customizable to my child. The events are very limited, there are only a few precanned ones. I feel like this has a lot of potential to be effective and I wish it had a programmable questionnaire where it could learn about my child and what he likes. The events are limited to “birthday, school event, or appointment.” My son is really into space and math and it would be cool if she could talk to him about that. All told it was a very expensive pile of plastic and wires without the level of customizable intelligence I’d hoped for.

App asks you to sign up and you have to verify your identity. They have some shabby 3rd party it seems UX pulled in. Here you have 3 choices. Verify by SSN, Credit card or drivers license. I called support. They asked me to call their 3rd party verification ID provider which I refused to do as I did not buy this from that 3rd party. That 3rd party doesn’t make this product or the app. The app has several bugs. For example adding your name, it will automatically add spaces failing the ID check. Once those spaces are manually eliminated then you can verify once all info is correct. I tired multiple credit cards. The drivers license several times. The social security Several times. Every attempt is met with an error such as “contact your system administrator” ?!? What system admin? Even the error messages have poorly written copy. My concern is I haven’t got the robot itself to turn on due to the bugs in the app. Therefore my expectations is my 6yr old using this and not becoming frustrated with its quality of UX will end up in throwing this thing out in days. My job for the past 20 years is designing mobile OS systems and apps. It’s been a long time since I’ve been as frustrated with the usability experience and bugs as I am with Moxie. By the way Embodied, small things such as searching for the app on your phone by searching for “moxie” doesn’t show your app. You have to search for “embodied”. Pretty ridiculous you guys missed this easy stuff. It’s a very poor reflection on the product which I’m sure has a lot of work put into it to be miserably let down by a sham of an app development team. Happy to update this review if their support finds a solution and you can seamlessly sign in. The bugs are corrected. The copy is reflective of the actual problem with a call to action vs leaving the user hanging.