My Healix

I am trying to set up my account, and after trying for three days without success, I have attempted to contact customer support. No response yet. Horrible thing for someone going through a difficult time.

Everyone else provides poor reviews. Decided to try with it anyway because work has chosen Helix for health care. Can’t activate my account, keep rejecting the code it sends to my phone. Deleted and will turn to the desktop instead. My advice: don’t bother.

Unable to login after several attempts. Email and password is correct. One of the worst app and should be removed from App Store.

Having been moved from Bupa to Healix by my employer I am sorry to say this has been a disaster with regards to this App. It doesn’t contain simple information (a contact phone number for example) and when you submit a claim it seems impossible to find the updated info on that claim. I have added 2 items to an existing claim and cannot find them. I ended up calling the help desk (who I find very helpful and have no complaints about) which defeats the object of having an App!

Nothing works or saves

Registered to this company by my employer. Spent a good half hour faffing about trying to complete my registration with numerous verification codes & it kept saying my password or email address was incorrect. I know the password is correct so I can only guess I set my email up incorrectly at the start but there is no way I can check this. It locked me out after my 4th attempt so I deleted the app. Pure rubbish. .

Recently been signed up to this service by work and right off the bat during registration I had to spend 10 mins manually trying to work out which field is invalid because it doesn’t highlight the invalid one for you. Turns out even though it says password is min 10 length, there’s a secret max length too 🤦🏻‍♂️

Having used its website / I wasn’t expecting the App to be any good.. but it’s not even opening on 2 phones I’ve installed it on.

I loaded the app, tapped it to open it up and it just sits there with a very nice rotating circle of nothingness. That’s as far as it seems to get.

Quite simply rubbish. I created a claim , & saved a draft. Came back to it the next day once I had my receipt and I found the draft saved, but I couldn’t do anything with it. No matter what I tried I could not edit it. So! Started a new claim. Went through the whole process again. Got to the end this time and pressed SUBMIT! Nothing , tried again still nothing. Tried editing my claim , my details, SUBMIT again, nothing, no warnings, no red flags anywhere but no matter what I did it would not submit my claim. Ended up logging in on the computer , fingers crossed.