My HKT

Loading time very slow

用左2年 一直都係不停彈app 㩒入個account到不停都係出error話busy Busy左咁多年 一路sms叫我交錢 我連入去搵個qr code都搵唔到 你叫我點交錢？

Lol it takes 4 hours for them to pick up my enquiry, and then if you don’t reply them within 10 minutes after they replied you - they close the conversation. And when you try to open the enquiry again - it doesn’t work. I don’t know what to say

Update: keeps responding in Chinese even if English was set as language to communicate in ——- Live chat. Position in queue: 1. Nothing happens for 5 minutes. Then system kicks you off. Compare to Smartone live chat: wait 5 seconds, maybe 10. Sometimes they’ll ask if you can converse in Chinese. If you can’t, you may have to wait another minute or so.

It always prompt busy message and can’t load the balance information. It needs to try many times and I have never seen any app with this worst performance. This issue already happened for more than a year. Please improve it asap.

根本看不到帳單

Evertime i click into my account to check how much i need to pay, i have to do it back and forth for like 20 times until it appears, 19 times showing "busy". I have this account for more than 3 years, and still no improvement. You guys did an amazing job of being rubbish consistently

This App always hv issue and you can never open it

系統永遠都維護中

每次打開app想交費 一登入完撳入去就彈個RU_BUSY信息出黎