My JE

Can you get the dates correct in the monthly review. It often skips dates and forward dates.

Can this be looked at as the app once downloaded does not work at all. Does not seems that requires any update, so up to date

I’ve been using the app since it was released and the more I use it, the more I want to delete it but keep hoping they will fix it 🤞 On the insights tab, it misses one or more days of readings each month and frequently sends me messages saying my usage is well below normal when it is the app being unable to read the data from my meter. Within a day or two the missing reading appears (sometimes) and negates the notification. This pushes out the forecast for the month showing a significantly lower estimate for what it thinks I will use. Occasionally, (it appears to be mainly December each year so far), when the app fails to add the DD payment to the bills tab for that month so my current bill is out. I have tried reinstalling the app but that doesn’t fix the problem unless I log a ticket and they “reset” my account after which I have to wait a day or so before I can log back in. The last couple of months the app just seems to hang if I try to view previous months data. I waited for the latest update which came out the other day with “general improvements” but nothing seems to have been fixed … it still crashes and Decembers payment is still missing. So far in January (12th) I am missing 2 days readings so the estimate is around half what it will be by the end of the month. Probably best to scrap it and start again

Your app is freezing on the starting page Please fix the issue

It’s really good to have an idea how much I am using and to keep an eye on it. Many thanks.

I love this app but it’s stopped working for me mid July

Thats all

A very good web site spoiled only by the Regrettable removal of the ability to discreetly monitor consumption of electricity for heating, low tarif and standard tarif. This is now only possible when periodic bills are produced which is obviously too late to be of much use.

This helps to keep me up to date with my electricity consumption and how much I am spending.

Hi The app needs improvement as the quarterly bills are not showing on the credits/ debits at the time issued. In fact only old ones are available. There are other minor issues but I don’t have the energy to start writing a full review.