My Massey

I prefer this over their website tbh!

Unable to add payment method to account.

App barely works, it doesn't allow you to remove or add new payment method. It's poorly developed & appears to lack even simple QA testing!

I’ve tried and tried to login to my account. Will not let me on my phone or iPad. Guess the next step is to try a computer. Frustrating!

Not very user friendly .

adding another layer through an app was not needed and improved nothing

Pointless app that offers limited functionality and should just stick to web portal. You’re better off avoiding Massey all together

After my review, they contacted me. They changed the password. I logged in. Had to use my work computer to then change the password again. Got logged in. Less than 60 days later, broken. Again. I use the app to pay and schedule service. Their fix...change the password again. Pretty much the last time I'll even bother with the app. If it fails again I'll just cancel their services and go elsewhere.

One thing a customer would use the app is to submit any service requests with details, at their own convenience, not relying on office hours. The submit request option lets enter all information but always errors out on submit.

I’ve had the same problem with the Massey app. When it works it’s fine but when I try and login I can’t and I have to delete the app and reinstall it. I have an iPhone 13 with all current updates downloaded. I don’t understand why Massey hasn’t fixed this problem at his been going on for years.