My Medibank

The app used to be able to upload PDF files. Now it doesn’t allow PDF to be uploaded. Why?

1./ I have the app and when I chat u want to send a code to my mobile for security purposes I find this extremely difficult to chat with your support especially when I overseas and my mobile dies not have roaming Thus you should allow the otp to also go yo an emai 2/ you don’t have the facilty in the app to suspend the account when we travel overseas This makes it inconvenient and we have to chat What if I had an emergency like I have now and I need to travel and I have no time to chat with support online In fact this is really annoying and I may cancel my Medibank as I have a cooling period And of course if I cancel I have to chat or call . You don’t give an option to do these actions online

Was this pile of junk even tested?

Does not permit pasting of long, cryptic password from pasword manager. Therefore unable to sign in. Useless.

You didn't support Student log in! Bad app. If there is anything less than one star I will rate your app with.

Does what it says on the packet.

I enjoy using Medibank. The app is easy to use to upload a claim. They have been wonderful covering my recent gallbladder surgery in full. They called to see how I was even! I highly recommend.

My name is Kelly Nichols and I have the absolute top cover with Medibank Private health insurance and extremely satisfied with the benefits that I receive when it comes to my health. I only have one concern and that is not this year but last year I got optical glasses and I got two pairs and one was for nearsighted and one was for farsighted and I did not have to pay any gap and I got the glasses completely free now this year I got multifocal glasses and just the one pair and I believe the glasses themselves cost $299 and I also got the transition lens so that when I go outside it turns into sunglasses but I ended up paying $300 out of pocket so I’m not sure why last year I had absolutely no out-of-pocket fee and this year I had to pay a whopping $300. I’m just confused so if you could explain that to me, I would appreciate it. Kind regards Kelly Nichols.

The claims process is simply painful. At my last health provider I simply uploaded a copy of the receipt. Claim done. With this app you have to search for the provider which of course it can’t find even with the broadest search terms. Then you have to know what service you claim. This was for a vaccination at a pharmacist. Try finding this in the endless menus and options. This is a classic example of how not to do CX. Try harder.

Excellent provider and always there with exceptional service and looks after members.