My Memorial Hermann™

My husband sent a message a week ago to get his labs for his visit with his PCP in League City. Received no response. Left a message with the doctors medical assistant. Again no response. You cannot see if the message has been read as you could in the old system. This is bad patient care

Very helpful.

This app is pretty good except for the fact that you cannot get imaging orders to come through so the patient can actually print them up and take them with them to the appointment. I just spent two hours on the telephone with one of the support staff at my doctors office trying to figure out how to find imaging orders in the app. She even got the manual out and we still couldn’t figure it out. She had to print them up in her office and fax them to the facility where my imaging will be taking place. It would’ve been nice if Memorial Hermann had email that was HIPAA compliant then she could have emailed them to me.

Excelente aplicación

This new app that replaces EverydayWell is so useless. Half the time I can’t even log in and when I finally am able to enter it won’t load any of the tabs I click on. It also didn’t transfer any of my old medical info. I wish I could give it zero stars.

Great app! Now I feel I can talk to my doctors, the communication is very important, and this app, you can reach any of them quicker! It’s friendly user, super easy to navigate through it!

None of my info transferred from the Everyday Well app to this one. I can no longer send my doctor messages or see any past labs, etc.

I am disappointed in the new app. For weeks, I have not been able to message my doctor. I went to the Dr. office in person and they referred me to onsite tech for help. The on-site tech said they were aware of the issue and did not know when it would be resolved. She referred me to the 222-CARE number which didn’t work because she forgot to give me the zip code. When I finally tracked down the full phone number, the telephone rep said they already knew it was a problem and didn’t know how or when it would be resolved. She was very dismissive. Overall , the app experience had been very poor.

This app is a big mess. It won’t allow me to send a message to my doctors nor does it show all my medications.

I have used everyday well for over six years and liked how I could message my doctor and get a response back the same day. With this new applications I sent a note and it will take 48 hours for a response. Why did you change the service? Not happy.