My Observer® Mobile

Terrible design, terrible features, terrible UX. Clearly created by non-professional designers. Should be thrown out and start over. Is also unstable. I am angry that my HVAC contractor installed this and stuck me with this.

No support when I call. They tell me to call my Internet Provider who in turn tells me to call Heil’s My Observer’s Customer support. Worst experience with the AC and the app and thermostat. Fed up! Do NOT use this system!!! Be forewarned and save yourself a lot of time and stress!

It didn’t do a whole lot when it did work, but I can’t change the temp anymore. Looks like the app has been abandoned by the developer.

Worst thermostat ever

2002 called and wants their app back. No Vacation mode, very dumb down app. Would change if I could, system will not support other 713843

I don’t write a ton of reviews but figured I would for this app. It works to control the thermostat. That’s about it. Apparently the variable speed furnaces won’t work with other smart thermostats or I would replace it. It is very simplistic and hard to use. They could drastically improve their ratings (if they care) if they just had someone write a new app that sort of looked nice and was easy to use. If you use any other smart thermostat apps (ie Nest) you will be disappointed.

I’ve had it for several years. No real problems. Takes a bit to communicate but I figure that is a built in delay. I’m happy with it.

Had to have my Observer wall unit replaced. Deleted the old unit off my account and added the new one and reconnected the app. Could control original unit from app. Now changes on the app do not change the wall unit and the app just resets back to the wall unit settings every time. Very disappointing given todays technology.

My app shows that it's connected and my wall thermostat shows it's connected but my app has not refreshed or updated since July. According to the app at 6:46 PM outside and 85°. Something is wrong and I don't know how to fix it. I can no longer use the app to control the thermostat at all. I looked at the website and it wasn't very helpful it seems pretty outdated actually.

Not sure what these folks expect. I’ve never had an issue since it was installed. Might be that people need to read the directions and learn how to use it.