My Total Wireless

I had regular Verizon for 11 years. The bill was too expensive. Once I saw total Verizon and the price I had to switch. The last week or two of the billing cycle your service completely slows down and your calls start dropping.

The app is minimal. You can only pay a bill and change your monthly plan. Everything else directs you to the website and most likely that won’t work either and you’ll need to call and though they answer pretty quick, every step takes minutes to enter - starting with your name. 2 minutes later they ask for your phone number, and they don’t speak or understand English very well.

Super easy to use! Save your information and it only takes a few clicks!

This is the worst app for a paid service I’ve ever used. Also the website is just as difficult and buggy to navigate. So many unknown errors and glitches, the experience has been terrible with Total wireless. It’s surprising because Total charges just as much as competitors and is owned by a huge company, Verizon. I am switching service providers after having scraped by with this service for a few years.

Why so many scams in America? For the love of the money? Why fool people with the spin the wheel and the scratch stuff when you can never win or worse win and never be credited for the pts? Why not just remove this stuff and be straight up with your customers instead of edging them on into believing they have a chance. This country is so sad man everything is about showing a good face but never living up to the hype or promise. It’s very disappointing and I just wish y’all would treat customers how you’d want to be treated yourself.

Please kick Verizon Wireless to the curb. Since Verizon has taken over. Service is spotted, data goes in and out. Please get some American speaking people in your offices as well. Last week my account was charged twice for the same plan because the couldn’t get the plan right. Glad I had the money in my account. Once next month plan hits I’ll be leaving and going to another company. The app needs updates and improve T’s across the board. Points earned should not take over a week to hit your account. Reviews never update. Seems like you never can win at spin the wheel. Always gives you a free magazine subscription which it freeze up on when you try to redeem. Balance alerts and mins used and data used never updates. Your always better to use 611 and not the app. And that’s even slow.

i tried to update my card information, it said “invalid address” tried re typing it still gave the same error. had to sign in on safari to do anything. no point in having an app if the website is better.

Chat doesn’t work. Called directly and they don’t seem to know what is the set up for the different phones. Explaining them that the info they keep asking for isnt labeled as they name it and getting rude responses… plus their thick accent (overseas most likely) doesn’t help. Make it text or chat so the accent doesn’t interfere in the exchange of information. Thank you

I purchased a four line family plan almost a month ago. When I activated the phones, the person that did activation activated them as four individual lines instead of the four line plan that I purchased. I have spent almost 10 hours on the phone on various days so far and they still do not have it corrected. This is been the most miserable phone experience I’ve ever had. I regret ever switching to them.

I don’t know why Verizon has it you can’t get any answers from consumer service they don’t have a clue about what you’re talking about I can’t wait to switch to Verizon them self they should change the name to totally bad service 😡😡😡😡😡😡