MyAmeriben

Created an account and I can’t log in on the app or online.

Consistently have issues logging in even when I enter in the correct password. App tricks you into thinking you have the wrong username or password. Will cause you to get locked out of your account after just a few (falsely) failed attempts - not to mention it makes you rest your password (which you can’t do because you are locked out). A real catch 22.

This is the absolute WORST app. Any time I get locked out, it never sends me an email to reset my password. I would never waste my time with this app if I didn’t have to. Horrible.

Northside Hospital should be ashamed of themselves for doing business with a back alley type of a vendor that has an archaic app that serves little value to their network of employees/patients. Pretty pathetic when they turn their back on their own hospital plan members/employees with this nonsense of a benefit manager. Amateurs at best.

They should be ashamed and embarrassed by this app. This is health care app. Broken links, can’t go back to a page so you have restart the app. Menus are confusing and the design looks like a high school cs class made it.

I was able to create my account on the website, but the app’s two factor authentication will not send a verification code to my email address. It will not receive a code from a verification app either. Worthless.

I’d give this app a zero if I could. I’ve been locked out of my account 4 times because the app refuses to let me reset my password. My employer doesn’t give out physical insurance cards but they allow you to request them in the app. Only problem with that logic is I can’t get into the app in the first place. I’ve called customer service and requested a physical copy at least twice but have yet to receive one. My sincerest apologies to anyone who’s employer/school insurance makes them use this app.

Not sure if their developers see the ratings. How came such a crappy app allow to the store.

I had downloaded this app and it had been working with no issues…until one day it didn’t! Like other reviews it now states it cannot connect to the server I’ve tried deleting it and reinstalling it but it still does not work! If I use my safari and go to the Ameriben website I can log into and connect there but again the app is useless at this point. I keep checking the App Store to see if they will issue an update to fix whatever went wrong with the app but again nothing…

Error message that others have indicated still appears, disabling any app functionality despite successful login.