MyAtriumHealth

App has been consistently buggy for the last 3 months at least. First it just wasn’t letting me access billing so I could pay, now I can’t even schedule appointment.

This app used to be great for communication with my medical team, making appointments, paying my bill, etc. The newest update integrated Carolina Care pharmacy services into the app and has completely wrecked the medication management section. You are no longer able to message your provider directly about medication refills. The app sends you to the Medication section of the app immediately. But if your prescription has no refills, that medication is locked so that you cannot send the pharmacy a message asking them to contact the physician, either. The app instructs you to contact your pharmacy. The problem is that Atrium forces us to use our mail order pharmacy. So the pharmacy is suddenly bombarded with calls requesting refills, so the average wait time is >45 minutes. The whole process was ridged with no thought given to how refill requests to physician offices could be reasonably processed. Hopefully, it will be addressed before the staff at the pharmacy all quit in frustration.

I really appreciate Dr Navarro and an thankful that he accepted me as a patient.

Whenever I’m trying to schedule an appointment with specific provider , it says call the office to schedule . Sometimes even if the slot is available for specific provider and I do make the appointment the next minute I’ll get a call from office saying her appointment was not available. Also the app is not letting us to message our own providers since The navigation is hard to find that option . For the past few days I’m trying to schedule an appointment with specific provider, but the app is not even showing doctors names. It simply displays just the time and date and the doctors names are blank . Wish I’d attached the image of that but the review has no option to attach the image. Very frustrating whenever in need of an appointment.

Am not always able to receive a code to sign on. Takes forever or never get the code! Frustrating for sure!!!

Appointment scheduling for video is confusing. Too many returns to verify who you are. This causes frustration and no appointment being scheduled. I am still trying to schedule.

As I try to log in it won’t let me. It’s not saying anything once I press the log in button.

At least with my chart I was able to book my kids well check & urgent care appointments. I am one of those ppl who rather book appointments through the app and with this app it’s only giving me the option to book a 1st newborn check up for my daughter… she’s 4!

With my Wake we were able to set up a 4 digit code to get in. Here we have to enter the full password. Think I will go in on my computer as much as possible

New app looks good but will not link to Apple Watch.