myFlexPay

App works fine at first, then just stops working and support never reaches out, lawsuit might be an appropriate response for stolen money not returned if declined transaction

Here we go again. Another pay period, another wait outside of the Pay Lock period waiting for funds to be available. Obviously, you can’t get anyone on chat because it’s not a “live chat”. But how many people do they have working tickets? It’s ridiculous that they have had this problem since switching over to the new platform and it still has no resolve. I need my funds available when you say they are going to be available or at least be able to explain to me within two hours, why they aren’t. The fact that it takes so long to get a response means there are obviously a lot of issues that need to be resolved beyond just 1 or 2 people. So why aren’t they getting fixed? I am just not understanding why this is a constant battle every two weeks to get your app to work properly.

App Keeps Crashing Have No Way to get into my Account !

My app prompts me to enter my work email and then doesn’t do anything else. It loads endlessly

Everyday the app updates and they take a feature away. They just took away the saving option and all the money i had in there, do not use this app.

I saw cards and transactions on my account I didn’t recognize, they said oh we looked into it and there valid um no please give me more info what name was attached to those cards ? They wouldn’t give me than I ask for a phone number because this back in forth thing was ridiculous they said we don’t have one. I’ve deleted the app off my workday and everything untill they resolve this and give me the info. Then I get email saying a cash app card was on their I don’t have cash app . Bottom line is I don’t trust the app after this and what adds to my mistrust is they won’t even provide a phone number.

I have loved being able to use this app and for a while it was working great. But I have to say that waiting days or hours for help with an issue is not cool and there is no customer support other than to send a message and hope some one responds. I have multiple messages that say seen but no response!! Makes the app not even worth trying to use

I had no issues at first used the app perfectly. Unfortunately a week ago my app says it’s paused and won’t let me do anything I’ve been in contact with the support team but they really haven’t given me any information. Last week they said it would be fixed early this week and it looked like a problem with my account(payment elections) then today they say it is a problem on their end not on my payrolls end. Nothing has changed on my end so it’s very disappointing and confusing. I hope they fix it soon!

This new update is horrible and please don’t respond with contact customer service. I contacted customer support at 519pm EST and still have not heard back. If I could give customer support negative stars. I would.

I cant seem to find a customer service number