myGovID

Most confusing instructions ever App always telling me I need to update the App, takes me to App Store, which then shows I have the most up to date App. So can never access it and now can’t access MyGov as a result. Great example of technology being worse than the non digital solutions we used to work with

I registered an account before I have driver license. Now I have driver license and want to use it to update my id level, but there is no button to scan it! And then I create a new account, and upload my driver license. After that I upload my medicare card, and the app said it has already be used and my account was locked! When I registered in my old account again, it can scan the driver license. But when I scan it, the app displayed it has been used and locked my old account too! Now I am calling the heat line, and have already been waiting for more than 1 hour! What a rubbish app it is!!!

The lady on the phone who was supposed to help me was rude and condescending. This app genuinely makes me want to off myself

Even 1 star is too much

After reading other reviews (from 1 to 3 years ago) I was very hesitant about accessing this app. I read the 5 star review which was very helpful and informative particularly with the password length (10 digits long with a combination of upper and lower case, letters numbers and special characters. I’m guessing a lot of work has been done on this app as I rate myself as the average user and found it quite easy to use.

This is a clunky confusing ap that should be completely revised from the ground up. If it worked, it would be used extensively, and take the pressure off the call centres, saving taxpayers $’s. So JFDI, make it work.

Accessing this app has been the absolute nightmare. It makes everything so much more difficult to access I wish I’d never downloaded this or even ever touched it. I hate this

Is there a minus 10 rating possible? I just don’t feel comfortable with it. If you try and call them you join the impossible queue for people who have a couple of hours spare. Another waste of our money

Clunky, bad, system that is unnecessary. Please end this.

When you change phones you have to restart the whole verification process but if you don’t enter the same email address, you may have forgotten which one you used, or exactly the same name ie middle names, you cannot verify your identity.