MyLA311

App wants to work when it wants is very frustrating it continues to say an incorrect address was entered which I have used it before and no matter what address I put down continues to say the same

Evidently incompetence extends to this app for lack of stability. Failed to fetch submitted request details Please try again later Error code = 1001 I’m on wi-fi. Knucklehead devs

The list of items for bulky item pickup/illegal dumping should have at least an “other” option.

This app seems to have every service that you would never need, along with none of the services you do need. You can file a 311 report for palm fronds - you read that correctly - but if you want to file a noise complaint, you'll need to call and spend 30 minutes on hold. Maybe design this app around what people actually need rather than what is convenient for city departments?

I made 4 service request over 18 months ago regarding several street lights that have been out. These lights had already been inoperable for several months before I made the request. The service request are still labeled open and no one has come to fix any of the lights on Los Angeles St. In Downtown LA. I spoke with some city workers in person about 8 months ago that were fixing some lights around the corner whom said that wasn't their jurisdiction but that they would make sure the appropriate team got the message. They said that people steal the copper wires from the lights andtheys why they don't work even after they are fixed supposedly it happened again. I could make a list of possible resolutions to this but whats the point if the request are to be ignored?!

I see two traffic signals that are completely dark. When I go to report them in the app, it leads you to a separate page that list all the situations where you will need to call the emergency center. When you hit the button to call, the greeting says that it's only for parking enforcement or needing to request parking enforcement. So the phone number is incorrect, or the greeting is incorrect. You all need to remove the need to make phone calls. We're driving there's gotta be an easier way.

I am writing this review to report an issue with the in-app GPS being unable to pick up your exact location when creating a service request. Please fix this as soon as possible.

Having an app like this is nice for residents, but it becomes unusable every time there’s an iOS update. Most dev cycles account for this- read the new release documentation, etc- not sure why LA city/county does not.

My311 LA works wonders! I love it here (:

MyLA311 is a strong step in the right direction towards creating a more responsive city. It’s a terrific and user friendly App to report problems and issues to the City of Los Angeles. I recently reported an issue. A service request # was generated and used to track the progress of the reported issue. Furthermore, email updates are sent as well. Most importantly, my issue was resolved within 48 hours.