myPacificSource

Nothing like Regence or other majors, if you’ve ever used those. Barely adequate. And the website is equally poor on mobile devices, and says so! Long way to go for good technology supporting customer self-service.

The PacificSource app update has made managing health on the go much easier. Its user-friendly interface allows me to quickly check coverage details, claims, explore prescription drug options, and locate nearby providers. The real-time updates and digital ID card access are particularly handy for simplifying health insurance management.

Not accessible for blind person using voiceover. for plan details it puts up an unreadable file that looks like a PDF. So other than information I already have it’s pretty useless.

The contact Pacific Source-email function doesn’t work. No alerts for new EOBs. The EOBs are lumped together. Cannot make changes to profile, contact preferences, etc. Not a very functional app!?

Love the electronic ID card, don’t need to search in my purse for my card…

Yes this app is terrible! You can’t view claims only EOBs. Can’t figure out how to add spouse to account to view their EOBs (or their claims). We have coverage through another carrier as well and their app is 1000% times better. Not only can we view coverage, and find a doctor on the other app, but we can view claims history too (for everyone on the policy)!! It would save so many phone calls to Pacific Source CS if we could just see all of our claims while using the app! Get it together Pacific Source!

I used to critique websites in order to make some pocket change. This is one of the most user unfriendly designs I’ve seen. The search feature is overly complicated and doesn’t give the results like it should. I’m on an iPhone 7. I should be able to put in my insurance ID number, the type of doctor I need and get results. I should not even have to put in my insurance plan because my ID number should be enough.

Can’t download the member handbooks.

The app does not work on my iPhone. It is frozen on the first step, “select your plan” page making it impossible to use. I see many other people have problems using this app, given the very low rating. It is important for people to have access to their explanation of benefits. PacificSource: Please have the development team fix your app. Thank you.

You have no access to anything important, can’t set appointments or even find out who your doctor is, seems PacificSource is waisting my time on purpose with this app that does nothing real,