MyStorPal

Try to use a number of times and just can’t seem to get logged or established. Doesn’t function as presented. Impossible to get a hold of anyone to get it straightened out. I don’t even know why they bothered to write an app. It’s a piece of junk administered by what must be morons.

The app had me reset my password, and now it wont let me back into my account. Despite resetting my password multiple times.

Definitely not comfortable using this app now. I made a payment to my unit in ca and my account was charged from a completely different storage location in TN It looks like the site was compromised. now it’s going to take up to 90 days to get my money back Very frustrating.

App won’t show ANY storage facilities when I click sign up, so I can’t get my code to get into my new unit.

During registration, I get as far as the select facility option but the “next” button which should be at the bottom of the page is nowhere to be found. The page will not scroll down to find the button to proceed. Unacceptable and unusable. iPhone SE 2022 version.

The new update is great, but there’s been no update in regarding the way to make payments. You are constantly having to input everything manually. There’s no way to save your information for a faster payment option. It’s the one thing I hate about using this app and it’s really all that I use the app for. Please update the payment area.

I love the update. I just wish the payment screen didn’t require re-entering my data month after month.

Downloaded it two times, and still never got a passcode sent to my email address! I called my storage facility and their email address for me was correct, so what’s up?!?! Called the number at the bottom of the page and got a recorded instruction that just mimics what the app guides you through…..like we can’t read or something?!?! I travel for work and this app was “supposed to be “ for folks like me!….man, talk about “erase the board and do it all over again “!

The pay online section is terrible. No option to put a card on file. Having to manually enter your information is a pain because the layout is clearly not designed for mobile platforms. You have to constantly zoom in and out to fill in the data entry points. And why are they all so gigantic?!? My first name is not a hundred characters long. The developers should maybe try to use the platform they design…just a suggestion…

This app is garbage! It doesn’t let you open the menu at top right corner to update your payment information, etc. There’s no back button/going back doesn’t work! You’ll have to completely close out the app and start over to get back to the page you were previously on. Fix all of these ASAP!!! Life Storage app is better and much more user friendly.