National Rail

The planner still shows trains that existed before the pandemic but no longer run since. For example East Grinstead to Farringdon will list all train 36 mins past the hour that have not run for years. It must be easy to fix. It is misleading so many passengers. I am sure it is not just limited to the East Grinstead timetable.

Inaccurate database with some of the newer stations missing. I wouldn’t say Worcestershire Parkway was that new but it’s not in the database. Nearest it got was Worcester Park which is a totally different location /station ! So confusing !

The concept is good, but the app is so unwieldy it defies belief. You set your outward and return journeys in the front part of the app but when you select “buy tickets” it takes you back to start of the process and you have to select your times again. And then it does it again….. I have this app because I need it for buying tickets, but it is not logical or easy to use.

Won’t let me passed Information to complete a survey. I can’t scroll up to say yes or no so that doesn’t work.

Have installed and reinstalled - can’t work out how to get the Apple Watch app to install. Not clear from the instructions. Taking the watch option in the iPhone app brings a page that it’s impossible to get out of without closing the app.

Live trains feature doesn’t work anymore so now makes the app, not just old in design, but useless to use. Should be taken off the App Store if the developers can’t be asked to keep bug free.

This app lists train services that do not exist, gets the time and platform number wrong. I can’t think of single good reason for keeping this app.

Mostly I find the app very helpful- with details of trains from A to B. However live trains to/from St Pancras International does not allow one to select just Eurostar trains, or by international destination. Station code EUR could be used for all destinations and then PND for Paris Nord, BMZ for Brussels Midi Zuid, AMS for Amsterdam, etc

A very old app that looks like it hasn’t been updated for a very long time. The info it provides seems to be accurate most of the time, but the app desperately needs to be updated!

How does a public service still have such a terrible app? Not designed for modern phones. It’s about 10 years out of date. Use TrainLine instead.