NationalRail Smartcard Manager

A necessary app for all Smartcard users as there is nothing else but just isn’t working. Everytime I attempt to view/activate ticket it successfully reads the Smartcard and then crashes/app closes. Normally after 12+ attempts the app stays open and finally displays info on the tickets held on card. Note this is happening iPhone 11 Pro, and app deleted and reinstalled multiple times. Finally there is no means in the app to feedback bug and the app support link here on the store simply opens up the generic national rail contact page.

Possibly. Absolutely horrendous user interface. Constantly bugs out, no idea if I’ve activated my ticket or not for that day. Now way to see how many days I have remaining that month once ticket is purchased. Constantly crashes. The list goes on. The RDG/National Rail need to earmark some money to sort this out.

Validating the smart card is straight forward enough, and it seems to work better than it did when first brought out. However, even when validation has been successful, it still shows an error message “sorry, we’re unable to read your Smartcard” - I know now to ignore this message because when I go through the process again, it says it has already been validated! In summary, it works but can be confusing from the messages which pop up.

Fails to give any information more times than not. Would be useful if it worked reliably

Horrible app. Reads card just fine however takes ages to get it to activate, if at all!

I’ll just carry on keeping track myself of how many out of 8 days I’ve got left on my flexi-season tickets. GWR say this app is the only way to track that countdown but it can’t actually do it. The app knows I’ve got a GWR smart card but can’t read what’s on it

App can read the card fine but totally refuses to activate it. This app shouldn’t have been released if it’s performance is this bad..!

Downloaded the app to be able to load my flexi tickets. Never works just get errors!!

Often takes 30 mins to read my Smartcard…constant inability to read the card and idiotic meaningless error messages. Long overdue for an upgrade to fix the problems with this awful app.

Have nothing but trouble trying to activate a 8 trips in 8 day smart card. Sometimes it works and other just reports errors. Quite a problem because a colleague got fined by Transpennine Express because this app wouldn’t activate a trip (we travel from an open station so no barriers to cancel the card on entry to the platforms). The apps needs to be lot reliable than it is!