Neiman Marcus | Luxury Fashion

I ordered Tory Burch purse and another accessory. But I found a better price for the purse so I cancelled the order the very next day before it shipped. They refuse to give me the refund. They ended up delivering the other accessory which was clearly used and covered with animal hair. Unbelievable worst store, one that happens to sell designer items. If they don’t want to sell and deal with issues better close their store rather than steal peoples money.

ordered for black friday. they just automatically cancelled after 7 days due to courier issues. they reordered it again. with no updates. I get different information from different customer service. they always give me the run around. takes time for refund. will never order again from neiman marcus. traumatizing.

The app is extremely difficult to use because it’s constantly crashing. The chat support also doesn’t seem to be functional.

On 12/04 I went to Neiman’s in international plaza to do an exchange on a bottle of cologne. Warren one of the store managers was very inconsiderate and lacked empathy and over all no customer svc experience. I was advised that it was the policy which he never showed me the policy that they could not return any merchandise that have been used because it has to be resealable my question to warn at that time was day after Christmas people will get cologne they will be returned after they have been sprayed because they probably don’t like them. Are you saying you will refuse those returns as well long story short Warren advised one of the sales associates that in order to return it, they would have to call customer service since it was their product. in my eyes Neiman Marcus online Neiman Marcus in the store is the same Neiman Marcus. The product was returned after putting the sales associate and myself through 15 minutes of speaking with customer service getting them to do the refund and making a new purchase the only good experience that I had in this case with Neiman Marcus was my interaction with Val (Valentina)who was very patient kind and understanding and was trying to apologize on his behalf. Warren the so-called store manager should take some tips from Valentina on what customer service is really like and go the extra mile and helping the customer with an issue that they are having and not be so black-and-white when it comes to policy.

This error message is preventing me from playing a Christmas order. No one at NM seems concerned about it.

Easy navigation between styles, garments and designers. Cart is easy to check and remove items when required. Overall, as effective a shopping app as you could want.

App is shutting down all the time, closing when you open an item. My phone is getting really hot because of its app, screen becomes dark because of high temperature. This app is resource burner

App keeps switching off while shopping. Just shuts down

This app Not work well

Great app easy to navigate my favorite retail store !