NETGEAR Insight

Setup a new switch. Using the app to get started it got to the point where you set your username and password for the switch and it will override the default. Sounded good, got a code to the continue in a web browser... this odd back and forth between native app and use a seperate web browser!!! Not only did the password not get set but the app is stuck not communicating to the switch. Talk about poorly designed workflow that doesn't even work. Gave up and deleted the app. And they want you to pay for this! Nope!👎

Since the recent upgrade the app crashes on opening and is useless now.

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I have two sites on this platform and it has changed the way we manage switches and WAPs. What sets Netgear apart from Cisco’s offerings are the updates and changes requested by users. The price point for hardware allow more businesses access to this type of management platform. Highly recommended.

Have to use this to register a device. In one minute, I struck three major issues. 1. It says to use the iPad camera to scan the barcode to get the serial number. It is unable to find the barcode on the box when I have the camera pointing exactly at it. 2. It does not offer all the time zones in Australia when adding a device, just a seemingly random subset, not including the most important one. 3. After I added the device by serial number, it found the same device on my network, with the same serial number, but insisted they were different devices and would not combine them. Just hopeless. Need a real developer. Response to developer’s comments: Sorry, I cannot be bothered. It has taken you five months to reply to this so you are obviously *very interested* in the comments. Window-dressing by asking for feedback does not compensate for releasing not even an alpha quality app then ignoring bug reports for months.

Installed and can’t get past ‘country’ selection- will not allow any input

I have a number of Netgear products including two NAS systems and two Ethernet switches. I downloaded the app and logged into my pre existing Netgear account. This alone was problematic because for some reason it didn’t have my country (Australia) in my profile. I was advised this was essential. The app refused to accept this information on multiple attempts reporting “an error “ in the process. Then the app scanned my network and only found 1 device out of several and decided it was unregistered. I know for a fact I have registered all my Netgear products through my pre existing account. In attempting to register the product it wanted me to create a whole new network and set up a new hardware password that would override any previous passwords. Are you kidding!??!!?! Why would I want to go through my entire network and local connections to change login details to the new over riding password. My current password should be fine. This was supposed to simply my network management not make it more difficult. Then I tried to register my Ethernet switches. As before the process failed due to an error!!!! At this stage I abandoned any hope of this being a useful tool

Setting up and maintaining a network with multiple access points and SSID’s is a breeze with the insight app!

I’ve had the Netgear Insight WiFi for two years. Some days they work and sometimes they don’t work. They have to connect with Netgear in order to be functional. So if there is a problem with Netgear’s website or such you will not have WiFi even if you have internet. I purchased their very expensive product then found out you have to pay them a fee regularly so the WiFi boxes will work. Very frustrating.

For IT Admin by IT Admin and just enough permissions to learn as you go. Although I still finding new features that are useful and easy.