Awkward and slow
I want to use the tram. I download the app, and try to buy a ticket. Endless pop-ups asking me to register for an account and even one reminding me that it’s illegal to travel without a ticket get in the way of me doing so. I buy my ticket and it’s “locked” for 30 seconds for no good reason. Can I board the tram yet? Will I walk straight into the arms of a ticket inspector and a fine if I do? Who knows. Sure, I was able to accomplish my goal, but it was made harder by a series of deliberate design decisions that made it harder to just….buy a ticket and get on a tram.