New York Public Library (NYPL)

The NYPL online rental system can be incredibly frustrating. Accessing books through its website often results in constant redirects to CloudLibrary or SimplyE, which frequently show errors. Even when using those apps directly, success can feel like a matter of luck due to their buggy functionality. It raises the question: is this a strategy to push readers toward purchasing books instead of borrowing them, or is it just a lack of concern for users? It feels like this library system exists without truly serving its purpose.

Won’t allow me to place holds or find any info regarding my account.

Bad Update. Used to work before the update. Now, the App won’t stay open.

Don’t understand why they will not provide us with the option to add our NYPL card to our Apple Wallet. It would be more convenient to have it on our Apple Wallet instead of carrying the paper card or trying to log into app in an area of the city with no cellular connection.

The screen freezes most of the time when opening the page for a title, so I’m unable to reserve it.

When I search for a book and click on one of the entries, it takes forever to load the details about the book and where it’s held. It makes the app practically impossible to use to place holds.

Clunky, hard to use, and no Apple wallet support.

NYPL, do better

It helps if you are checking if the book is at the library and if not you have another option “Place Hold”. It helps me know when to get it and it is easy to use. Good app

Since the most recent update the search section does not return back any results :(