New York Sports Club

Need new equipment. I spend half the time trying to find a bike that works

Thank you

Having issues resetting password. Then they tell me I need it as the old app is getting shutdown?

Why does “Find a club” show you a bunch of totally random locations on the map, none of them a club?

reset doesn’t include resend invite only reset password. Apparently not using my email as username is problem so now I’m unsuccessful logging. Have to wait til club contacts NYCSC admins to resolve issue & I’ll have to call to reserve spot in classes.

I wish they showed the occupancy for each club so you could decide when to workout! It’s something that is already in the app but disabled

I became a member 2 weeks ago. And I can’t enter the sports club neither using the app nor with tags (they say don’t give tags anymore). Their software doesn’t work and I can’t get a password to have a digital tag on the app to enter the club. Every single time I come to the club I have to enter my phone number and explain my situation to them for 10 minutes. Absolute joke.

The app doesn’t even let me get in - gave two different email addresses both at the 145th St and 125 St location but they can’t manage to send me the password to authenticate. It’s already very frustrating before even starting to work out - so now I gotta call them to sign up for a class… thought we were in 2022 and basic technology is supposed to work?! Get a grip.

The new app is so bad. Not built with user in mind / what users use the app for. I don’t really get how this one is better than the old one…it is significantly worse and super buggy. Had a random notification stuck on my Lock Screen I couldn’t get rid of that I was near a location. Also, the pictures they show in the App Store is not what I see in the live app at all. Super confused on what I’m supposed to be seeing. I’ve already had issues with NYSC and honestly this new app might be the final straw that makes me cancel my membership.

So, I have a notification for DAYS now, stuck on my Lock Screen. When I arrived at a club, it let me know! And each time I try to swipe it away, it opens my camera! If this is any indication of how the new New York Sports Club will be operating, it’s pretty frightening. I’ve been trying to pay my membership for MONTHS and I can’t get in touch with anyone from NYSC. Honestly, a disgrace…